Lead, Billings & Collections

SaaS Accounts Receivable Collections Lead

Position Overview

We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts.

Key Responsibilities

• Strategy Execution: Design and execute standard operating procedures for the collections lifecycle, optimizing automated dunning sequences alongside high-touch personal outreach.

• Escalation Management: Serve as the primary escalation point for complex, high-value past-due enterprise accounts, negotiating structured payment plans when necessary.

• Metrics & Reporting: Monitor and report weekly/monthly updates on collection metrics, including DSO, Aging Bucket migrations, and bad debt reserves to finance leadership.

• Cross-Functional Collaboration: Partner closely with Account Executives, Customer Success Managers, and Legal teams to resolve collection barriers without jeopardizing account expansion opportunities.

Qualifications

• 5+ years of corporate B2B collections experience, with at least 2+ years specifically within a SaaS or subscription software environment.

• Deep familiarity with mid-market and enterprise procurement systems (e.g., Coupa, Ariba).

• Strong proficiency in ERPs and specialized billing systems (e.g., NetSuite, Sage Intaact, Salesforce).