Medical Assistant (MA) Wellness Visit

The Wellness Visit Medical Assistant (WVMA), under the supervision of a licensed practitioner, supports the first phase of a two-part Medicare Annual Wellness Visit (AWV). Following successful onsite training and competency validation, the position transitions to a primarily remote role conducting the initial visit via telehealth. The WVMA reviews preventive care needs and quality care gaps using approved protocols, obtain and documented patient-reported medications and medical histories, documents findings in the electronic health record (EHR), and prepares patients for the second portion of the visit, which is completed in person by a Nurse Practitioner. The WVMA is also responsible for patient outreach, scheduling, and collaborating with practitioners, Population Health, Coding, and clinic staff to improve quality outcomes, patient experience, and regulatory compliance.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Successful completion of onsite orientation before eligibility for remote work.
• Uses established approved processes to address patients’ educational, psychosocial, and healthcare needs during remote encounters.
• Excellent verbal, written, and telephone communication skills.
• Knowledge of Medicare Annual Wellness Visit workflows, preventive care guidelines, HEDIS, HCC, and quality initiatives.
• Strong computer proficiency including EHR, Microsoft Office, and multiple web-based applications.
• Knowledge of Electronic Health Record (EHR) systems and remote documentation workflows.
• Ability to effectively manage assigned responsibilities in a remote environment while maintaining productivity, accountability, and appropriate communication with the supervising practitioner and care team.
• Excellent organizational, time management, and documentation skills.
• Maintains HIPAA compliance and confidentiality while working remotely.
• Bilingual Spanish preferred.

Required Experience

Minimum Qualifications

• (BLS) Basic Life Support certification from the American Heart Association.
• High School Diploma or GED
• Other Graduation certificate from an accredited Medical Assistant program.
• 6 months of Medical Assistant experience.

Preferred Qualifications

• Primary Care experience.
• Experience with Medicare Advantage patients, Annual Wellness Visits, or Population Health.
• Experience with eMD Ambulatory, CozevaConnect, or similar HER systems