ZR_325 _Analyst, Customer Support Voice (MXM POS V2)

Priority IDC Private Limited

Posted 9 days ago, valid for 10 days

Chandigarh, Chandigarh, Chandigarh

Competitive

Full Time

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Sonic Summary

The job requires a graduate, preferably with a B.Com, and at least some customer support experience in a US business environment, ideally in banking or financial services.
Candidates should possess good communication skills in English, an understanding of American culture, and the ability to work night shifts.
Key responsibilities include effective communication, addressing customer issues, and maintaining knowledge of company products and services.
The position offers a salary of $45,000 per year, with various benefits such as five working days, meal reimbursement, and mental health support.
Proficiency in typing at a minimum of 35 words per minute and the ability to handle distressed customers are also essential qualifications.

Responsibilities :

Be able to have On-Point communication in a proficient manner
Relay all information needed & as provided
Address customers in a professional and respectful manner
Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
Maintain up-to-date knowledge on business areas
Maintain broad knowledge about company’s products and services
Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Required Skills & Qualifications:

Any Graduate (B.com Preferred)
Customer Support Experience in US. Business Environment - Banking or Financial Services preferred.
Good Communication Skills (English – USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
Ability to handle distressed Customers
Accountability is required from each individual

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