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Job Description
Overseen by a licensed pharmacist pharmacy technicians receive and fill prescription requests for customers, filling prescriptions from hospitals, physicians, nurses or directly from the customer. All technicians are either certified technicians or technician trainees in accordance with current rules and regulations of the Arizona State Board of Pharmacy. Arizona State Pharmacy Technician License and/or Training License required.
Job Responsibilities:
• Assisting pharmacist on duty with the filling and dispensing of prescriptions.
• Assuring customer satisfaction through pleasant and efficient service, both on the telephone and in person.
• Complying with all applicable federal and state laws and the rules and regulations of the Arizona State Board of Pharmacy.
• Performing counter service, receiving prescriptions and checking patient information.
• Ringing sales on the register and completing sales transactions of cash, credit or debit.
• Properly logging all third party transactions.
• Providing information and advice concerning the use and purchase of over-counter medications and healthy food products.
• Providing telephone service, responding to all phone calls in a professional and courteous manner.
• Taking patient refill requests over the telephone, calling doctors' offices with refill requests, directing doctors' offices calls to the pharmacist or pharmacy intern.
• Accepting verbal authorization for refill prescriptions.
• Handling all other patient calls, transferring them to the pharmacist or other areas/departments of the grocery store.
• Maintaining computer patient files and prescription labels.
• Preparing prescriptions, including counting, pouring and reconstituting drugs with pharmacist's verification.
• Affixing prescription labels, bagging completed prescriptions and placing them in the pick-up section. Performs other duties as needed or assigned by management. Must be at least 18 years old. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time .This description reflects management's assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.
Job Qualification
• With both customers and team members, remain helpful, tactful and courteous.
• Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
• Add, subtract, divide, multiply and perform other basic business math calculations.
• Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures.
• Be knowledgeable of a wide variety general department products (grocery, frozen food, HBC, non-foods, liquor, DSD and dairy), including their locations in the store.
• Memorize product locations.
• Be dexterous enough with hands and fingers so as to be able to fill and rotate products quickly and use necessary equipment, including box cutters.
• Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary.
• Listen to and understand verbal and non-verbal communication of customers and fellow members.
• Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 – 50lbs.
• Lift 50 and maneuver up to 100 lbs. while breaking down large and very heavy pallet loads of produce cases, boxes and bags.
• Operate manual and electric pallet jacks.
• Often work in walk-in refrigerated coolers.
• If called upon, night crew clerks may need to learn use of cash registers.Â
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