Junior SAP Analyst - Help Desk, Labor, Projects, and Funds (Navy ERP), Bureau of Medicine and Surgery (BUMED), Hybrid (Falls Church, VA)

JuniorSAP Analyst - Help Desk, Labor, Projects, and Funds (Navy ERP), Bureau ofMedicine and Surgery (BUMED), Hybrid (Falls Church, VA)

Summary:

•         Job Title: Junior SAP Analyst - Help Desk, Labor,Projects, and Funds, BUMED Command Support Team (Navy ERP)

•         Level: Junior (1+ year of direct Navy ERP experience)

•         Openings: 1

•         Security Clearance: U.S. citizenship required. Must beeligible for a DoD Common Access Card (CAC) and able to obtain and maintain afavorably adjudicated background investigation; a Tier 3 (T3/T3R) or equivalentinvestigation is anticipated for Enhanced access to Navy ERP. Interim approvalis not authorized.

•         Work Type: Hybrid: approximately 20% onsite at theDefense Health Headquarters (DHHQ), 7700 Arlington Boulevard, Falls Church, VA22042, and 80% remote; limited CONUS travel

•         Job Type: Full-time, dedicated assignment

•         Benefits: Our client provides full benefits.

•         Program Name: BUMED N84 Command Support Team (CST),Navy ERP Tier 1.5 Sustainment; our client holds this newly awarded task order(six-month base period followed by four twelve-month option periods).

•         Agency name: U.S. Department of the Navy, Bureau ofMedicine and Surgery (BUMED)

•         Start Date: Immediate. Contract performance begins 30September 2026

BizFirst is assisting our clientwith recruiting a skilled and experienced Junior SAP Analyst - Help Desk,Labor, Projects, and Funds. This position supports our client's newly awardedtask order with the Bureau of Medicine and Surgery (BUMED), where our clientprovides the expert personnel to operationalize and sustain BUMED'sGovernment-led Command Support Team (CST). Every Navy general fund commandestablishes a local CST to execute mission-specific Tier 1.5 sustainment of theNavy Enterprise Resource Planning (ERP) system, the Department of the Navy'sauthoritative platform for financial management. The CST is the local interfacebetween the command and the General Fund Business Office (GFBO), which providescentralized Tier 2 enterprise sustainment. The work keeps BUMED processingfinancial transactions, closing accounting periods within the mandatoryfour-day reporting window, supporting audits, and maintaining accuratefinancial records without interruption. The role is hybrid, based at theDefense Health Headquarters (DHHQ) in Falls Church, VA, and requires U.S.citizenship and eligibility for a DoD Common Access Card (CAC).

Our client is a boutiqueconsulting firm that employs consultants and professionals with unique skillsets to support the federal government with strategic execution, financialprocess enablement, IT systems, and Enterprise Resource Planning (ERP) softwareimplementation.

What will you do

Operate BUMED's Tier 1.5 helpdesk on a rotational or shared basis with the other Junior Analyst and serve asthe first-line transactional support resource for BUMED's internal funding andlabor workflows. You will log and track every incoming issue in the ContractorTier 1.5 Issue Log, perform basic troubleshooting, resolve routine laboraccounting errors, process timesheet defaults and Personnel Number (PERNR)updates, assist users navigating budget allocation processes, and route complexissues to the Mid-level and Senior analysts. You will work under the functionaldirection of the Mid-level SAP Analyst - Labor, Projects, and Funds and theSenior SAP Analyst - Technical Lead.

Responsibilities:

•         Operate the Tier 1.5 help desk on a rotational orshared basis: receive user requests, log each issue in the Tier 1.5 Issue Log(date submitted, description, submitting end-user, status, resolution orescalation action, and date resolved or escalated), and keep the log current asthe formal intake and tracking mechanism.

•         Prepare and submit the weekly Contractor Tier 1.5 IssueLog every Monday by 1100 EST, jointly with the other Junior Analyst.

•         Provide first-line troubleshooting, ad-hocover-the-shoulder support (primarily via Microsoft Teams), real-timeproblem-solving, and individualized guidance to labor, projects, and fundsusers; deliver refresher guidance on specific accounting-related processes.

•         Resolve routine labor accounting errors; processtimesheet defaults; execute PERNR updates; support Check-In/Check-Out andnon-interfaced personnel actions; assist users navigating budget allocationprocesses within Navy ERP.

•         Route highly complex issues to the Mid-level or SeniorAnalyst with documented findings; support the preparation of formal GFBO Tier 2escalations.

•         Under Mid-level direction, monitor routine interfaceexception items (MER/BIMER, Defense Civilian Pay System (DCPS), Total ForceManpower Management System (TFMMS)) and clear or route them appropriately.

•         Execute assigned tasks in the monthly Period-End CloseCoordination Plan.

•         Maintain job aids and quick reference guides for laborand funds users; support training session logistics; maintain training IDs forsandbox environments in coordination with command training leads.

•         Compile help desk activity and trend data for theMonthly Status Report.

Requirements:

•         U.S. citizenship. Foreign nationals are not permittedaccess to the functional or system side of Navy ERP.

•         Eligible for a DoD Common Access Card (CAC) and able toobtain and maintain a favorably adjudicated background investigation at thelevel determined by the Command Information System Security Manager. A Tier 3(T3/T3R) or equivalent investigation is anticipated for Enhanced access to NavyERP and Controlled Unclassified Information (CUI); interim approval is notauthorized.

•         At least one (1) year of direct experience with NavyERP.

•         Demonstrated experience providing first-level usersupport, managing help desk ticket queues, and resolving transactional errorswithin labor and funds allocation workflows.

•         Bachelor's degree; an additional two (2) years ofrelevant experience may substitute for the degree.

•         Proficiency in Microsoft Word, PowerPoint, Excel,Project, Access, Visio, and Adobe Acrobat; able to produce briefing slides,metric charts, program schedules, and organizational charts.

•         Able to leverage artificial intelligence and automationplatforms (Power BI, Power Automate, and generative AI tools).

•         Comfortable delivering ad-hoc, over-the-shoulder usersupport through Microsoft Teams.

•         Able to complete the Government onboarding package(OF-306, FD-258 fingerprints, e-QIP/SF-86, DISS profile, SAAR-N) and in-processwith the Command Security Manager and ISSM before beginning work.

•         Able to complete required training, initially andannually: Level I Antiterrorism Awareness, OPSEC Awareness, DoD CyberAwareness, and Controlled Unclassified Information (CUI) training.

•         Able to work onsite at DHHQ in Falls Church, VAapproximately 20% of the time and support limited CONUS travel to Navy Medicinecommands (San Antonio, TX; San Diego, CA; Portsmouth, VA).

Desired Skills

•         Navy ERP end-user support experience in a commandEBO/CST, comptroller office, or NAVSUP Business Systems Center help desk.

•         Experience with a formal ticketing or issue-trackingtool (Quality Center / ALM, ServiceNow, Remedy, or similar).

•         Familiarity with Navy ERP timekeeping (CATS), laborcost distribution, and funds allocation transactions.

•         Strong customer-service orientation and clear writtencommunication for ticket documentation and user guidance.

•         Current favorably adjudicated Tier 3 (or higher)background investigation or active Secret clearance.

Benefits (provided by our client):

•         Family Health Care (54% cost covered for the entirefamily)

•         Family Dental (54% cost covered for the entire family)

•         Family Vision (54% cost covered for the entire family)

•         Flexible Spending Account

•         Overutilization bonuses for Time and Materials(T&M) contracts

•         Lifetime Event Bonuses (e.g., child, marriage)

•         Profit-sharing arrangement for any work brought intothe company

•         Unlimited Leave with Approval

•         401k 100% employer match on first 4% invested

•         $1,000 training budget