ISO 9001 Quality Management System (QMS) Coordinator

Interested in Applying? I have a few preliminary questions. 

If you answered “yes” to most of these, keep reading on.

Why is this Different from other Job Opportunities?

This position directly supports a global, mission-critical quality program within the Department of State. The successful candidate will work across geographic locations and business units to strengthen documented processes, audit readiness, customer focus, performance measurement, and continual improvement in financial operations that support U.S. diplomacy worldwide.

All contractors supporting this Department must be able to either possess or obtain a Security Clearance of Secret.

You Must Meet these Minimum Requirements:

• Bachelor’s degree from an accredited college or university in finance, economics, business administration or a closely related field.
• At least four years of relevant professional experience supporting an ISO 9001 quality management system. 
• Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment. 

• Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions.
• Excellent technical writing, proofreading, presentation, communication, and computer skills.
• Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams.

Preferred Experience: 

• Hands-on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness.
• Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management.
• Project-management experience; Project Management Professional (PMP) certification (preferred but not required)
• Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness.
• CGFS Knowledge Base experience is preferred.
• Salesforce experience is preferred.

Our most Successful Employees in this Position Demonstrate:

• Analytical curiosity and disciplined attention to detail.
• Sound judgment, integrity, and respect for controlled information and documented processes.
• Diplomacy and confidence when challenging and communicating ineffective processes.
• Initiative, accountability, and the ability to manage multiple priorities and deadlines.
• A collaborative, customer-focused mindset and a commitment to measurable improvement.

Overview of Department:

Enterprise Financial Operations provides high-performing financial services to a global customer base. Its accounting, disbursing, and payroll operations are essential to diplomatic programs and operations in the United States and overseas. The CGFS Quality Management System (QMS) establishes the framework for consistent processes, controlled documentation, performance evaluation, internal auditing, corrective action, risk management, customer focus, and continual improvement across participating offices.

Day-to-day Job Responsibilities include:

• Manage QMS document control, including conducting regular document-control check-ins and reviewing, revising, and maintaining the Quality Manual, Quality Work Instructions, Reference Documents, Standard Operating Procedures, master lists of core processes and QWIs reviewed during audits, and related quality records. 
• Provide ongoing support for document management systems, including user access, reporting, troubleshooting, and guidance. 
• Coordinate onboarding for new Quality Representatives and employees, including system access, orientation materials, organizational information, distribution lists, training resources, and required records. 

• Develop, test, maintain, and deliver QMS training, competency modules, and user guidance for technical and nontechnical audiences. 
• Coordinate monthly performance reviews, maintain metric workbooks and dashboards, track approved changes, analyze trends, and translate findings into actionable recommendations for management. 
• Support management review meetings by coordinating materials, documenting decisions and action items, preparing accurate minutes, and monitoring follow-through. 
• Plan, schedule, coordinate and support the ISO 9001 internal audit program, serve as a Supporting Auditor, as assigned; document objective evidence and findings, and maintain required audit records. 
• Support external audits, surveillance activities, and certification readiness through evidence coordination, readiness reviews, employee awareness, and audit preparation communications. 
• Review and approve Corrective Action Reports and Corrective Action Plans, provide guidance on root cause analysis and proposed actions, monitor progress, and verify successful implementation and closure. 
• Maintain registers for actions, risks, opportunities, and external providers while monitoring mitigation efforts and required follow-up. 
• Support QMS implementation and continuous improvement across CGFS business units, including offices working toward ISO 9001 certification. 
• Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical, cost-conscious solutions. 
• Prepare clear and accurate reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications. 
• Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting established deadlines.

Work Schedule:

• Standard 8-hour shift scheduled between 6:00 a.m. and 6:00 p.m., with a 45-minute non-compensated lunch; specific hours are coordinated with the Project Manager.
• Additional hours may be required with prior Project Manager and Department of State management approval.
• This is a 100% on-site position in Charleston, South Carolina.
• Up to 20% domestic and overseas travel may be required. 

Software Systems Utilized: 

Required Training or Certification: 

Must possess or obtain ISO 9001 Lead Internal Auditor certification within one year of employment.