Project Manager, QGenda Implementation

Job Description Summary

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Job Description

Key Responsibilities

Project Leadership & Execution

• Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization
• Develop and manage detailed project plans, timelines, milestones, and deliverables
• Coordinate cross-functional teams including operations, clinical leadership, and system administrators
• Track progress, manage dependencies, and ensure alignment with organizational goals
• Provide regular status updates to stakeholders and executive leadership

Stakeholder Engagement & Communication

• Serve as the primary point of contact for implementation efforts across multiple departments and sites
• Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design
• Facilitate meetings, working sessions, and decision-making forums
• Communicate project updates, risks, and changes clearly and proactively

System Implementation & Coordination

• Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows
• Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances
• Oversee data migration, validation, and system testing efforts
• Coordinate go-live planning, including readiness assessments and support structures

Change Management & Adoption

• Develop and execute change management strategies to support adoption across diverse user groups
• Identify potential resistance points and proactively address adoption challenges
• Partner with training teams to ensure effective onboarding, education, and support materials
• Promote best practices and standardized workflows across the organization

Risk Management & Problem Solving

• Identify project risks, barriers, and dependencies early and develop mitigation strategies
• Escalate issues appropriately and drive resolution in a timely manner
• Adapt project plans in response to evolving organizational priorities or constraints

Post-Implementation Optimization

• Support post-go-live stabilization and issue resolution
• Gather feedback from users and stakeholders to identify improvement opportunities
• Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes
• Transition ongoing support and ownership to operational and system administration teams

Success in This Role Looks Like

• Successful, on-time rollout of QGenda across MUSC Community Physicians
• High adoption and satisfaction among providers, schedulers, and administrators
• Standardized, efficient scheduling workflows across sites
• Minimal disruption to clinical operations during implementation
• Clear visibility into scheduling, capacity, and utilization post-implementation

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 3–5+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
• Proven ability to lead complex, cross-functional projects with multiple stakeholders
• Strong organizational, communication, and leadership skills
• Experience managing timelines, risks, and deliverables in a structured project
• environment

Preferred Qualifications

• Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
• Experience with electronic health record systems (Epic preferred)
• Familiarity with provider scheduling, ambulatory operations, or clinical workflows
• Experience with large-scale system implementations or digital transformations
• Experience with data reporting or analytics tools (e.g., Excel, Power BI)

Growth & Career Path

This role is designed as both an implementation leadership position and a pathway to long-term ownership of QGenda within MUSC Community Physicians.

Following a successful rollout, this position may transition into a Senior Analyst role responsible for ongoing system optimization, analytics, governance, and strategic scheduling initiatives across the network.

Work Environment

This role requires collaboration across a broad network of clinical and administrative stakeholders. The ideal candidate is comfortable operating in a dynamic healthcare environment, managing competing priorities, and driving alignment across diverse teams and locations. This is a hybrid position based in Charleston, SC, but depending on the location of the candidate, a remote position can be considered (if candidate is in a different SC location that is convenient to an MUSC hospital).

Additional Job Description

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees