Teller Customer Service Representative Full Time

Job DetailsJob Location: Main Office - Charlevoix, MI 49720Primary Purpose of JobService our customers and possible customers, while maintaining a professional friendly demeanor.  Must establish and maintain credibility in our local communities.  Additional job duties are listed further down but are not all-inclusive.  Must follow and enforce bank policies and procedures.  Abide by and enforce all compliance regulatory requirements.   Required Experience & Skills:  Attention to Communication Oral Communication Written Communication Interpersonal Awareness Persuasive Communication Customer Orientation (internal and external) Diagnostic Information Gathering Analytical Thinking Technical Expertise Initiative Conceptual Thinking Influencing Others  Compassionate Establishing Focus Fostering Teamwork Managing Change Thoroughness Decisiveness Self Confidence Stress Management Personal Credibility Flexibility  Education & Experience:Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required. Job Duties: Customer Service Representative/Teller Transactions  Interact with Customers in person or telephone by determining their needs Onboard New Customers  IRA and HSA support  Be approachable to resolve customers concerns and handle sensitive private matters Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc. Work closely with Operations to service customer needs Assist in Dormant Account and Bank Secrecy Act monitoring  Credit Card Support May open early at 7:30 a.m. some days Process night drop vault deposits Handle customer phone calls Cash handling, verify incoming cash shipments Operate and maintain a check scanner and PC Operate computer software windows based (core)  Operate a credit card terminal for customer cash advances  Balance customer’s accounts Handle customer dispute of unauthorized charges to account Utility payments Order foreign currency Balance internal accounts Balance end of day to Bookkeeping Outgoing mailings Balance ATMs Assist Bank Courier (change orders process deposits) Stock incoming supplies Daily monitor reports (overdrawn savings, etc.) Sort & process (customer transactions) incoming mail   Qualifications