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Full-Time - 100 % Work On-Site
Basic Function
The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.Ā
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Key Responsibilities
Customer Service & Sales SupportĀ
- Respond to inbound calls, emails, and online inquiriesĀ
- Provide customers with product, pricing, and availability informationĀ
- Process orders, returns, replacements, and account updatesĀ
- Troubleshoot basic order or service issues and follow standard workflowsĀ
- Maintain accurate documentation in CRM and internal systems
- E-CommenceĀ
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Inside Sales & Revenue SupportĀ
- Prepare quotes within established pricing guidelinesĀ
- Conduct routine outbound follow-ups on quotes and open ordersĀ
- Identify upsell and cross-sell opportunitiesĀ
- Support field sales teams with documentation, samples, and schedulingĀ
- Maintain strong product knowledge to guide customers effectivelyĀ
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Workload ExpectationsĀ
- Manage high-volume daily customer communicationĀ
- Complete 5ā15 quotes per day depending on complexityĀ
- Process 20ā40 orders or service tickets per dayĀ
- Maintain consistent follow-up on assigned quotes and customer needs
- Perform other related duties as assigned
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Success in This Role Looks LikeĀ
- Accurate and timely order entryĀ
- Consistent quote turnaround and follow-upĀ
- High customer satisfaction scoresĀ
- Strong collaboration with internal and field sales teamsĀ
Job CompetenciesĀ
Budget
Computer Skills
Conflict ManagementĀ
Customer ServiceĀ
Decision MakingĀ
Problem SolvingĀ
Product Expertise
Project Management
Results DrivenĀ
Sales Goal
Business Acumen
Sales SkillsĀ
Self-DevelopmentĀ
Strategic Thought
Technical Skills
Ā ĀEducation / Training
This position requires a high school diploma.Ā
Qualification/Experience Ā
- 1ā3 years of inside sales, customer service, or order management experienceĀ
- Strong communication, organization, and multitasking skillsĀ
- Ability to work effectively in a fast-paced environmentĀ
Computer & Technical Skills
- Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systemsĀ
- Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).
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