Capacity Coordinator

Job DetailsJob Location: EPES Logistics - CLT - Charlotte, NC 28262POSITION SUMMARY   The employee coordinates the activities of carriers resulting in their optimum use which contributes to the overall profitability of Epes Logistics Services, Inc. and the accompanying subsidiaries and divisions.    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.    Develop and maintain a list of carriers they will utilize to cover our freight and communicate with on a daily basis using Phone, email and other technology.  Responsible for assigning those carriers as a carrier manager and work daily/ hourly with this carrier to source capacity.     Establish Epes Logistics Services, Inc. as a customer to your select group of outside carriers, emphasizing our/your value and strengths to create partnerships for repeat business.    Responsible for securing adequate capacity for all freight booked in the system    Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.    Responsible for tracking and tracing their loads scheduled for pick-up, and those with delivery status to ensure Customer Requirements are met with on time service and correct equipment.    Responsible for meeting/exceeding Load count, Margin $, and Margin % budget Goals     Identify major issues between carrier and Epes Logistics and bring to resolution.    Coordinate and monitor performance of affiliate and partner carriers.    Maintain daily reports and review for carrier performance.    Work and Analyze available loads daily for repetitive lanes that could become “Dedicated.”    Respond and find carriers for all submitted requests from sales, operations or pricing on specific needs.    Integrate with Marketing and Sales staff to establish specific requirements for the customer.      Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.    Work with the Vice President of Quality to establish and promote a true quality improvement process to include the Quality Management System at the company with the involvement of all personnel.    Perform other duties as directed by the Operations Manager QualificationsPRIORITIES SERVED    Create and Manage appointed carrier base  Secure carrier within customer rate schedule to ensure profit margins as required by the budget  Ensure carrier will meet customer pick-up and delivery schedules  Seek out additional carrier opportunities to guarantee at all times the carrier list is sufficient to handle needs to meet budgeted goals  Secure carriers to insure all lanes are covered as required  Follow-up on customer concerns relating to a carrier’s performance; eliminate carriers that do not meet Epes Logistics standards  Ensure that customer and carrier concerns or complaints are dealt with on a timely basis    PERFORMANCE MEASUREMENTS    Meeting customer requirements in relationship to on Company recognized standards. carriers in a timely manner based  Profitability of on-going operations.  Productivity; timely output.  Accuracy of work; attention to detail.  Increase covered loads and Margin weekly   Repetitive business.  Identifying issues/challenges and bringing to resolution.  Maintain a positive behavior standard by acting and communicating in a manner that is professional and helps you get along with customers, clients, co-workers and management.      SUPERVISORY RESPONSIBILITIES     None at this time.    DESIRABLE QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    College degree in transportation or related business field preferred.  Ability to Sell and build relationships over the phone  Related experience in transportation/trucking.  Good working knowledge of computer software (Microsoft Office, Excel, etc).   EDI, and/or Innovative software background helpful.  Excellent work history with proven track record.  Strong carrier following recommended.  Excellent data entry skills—accuracy is very important.  Excellent communication skills.  Ability to pass pre-employment drug test.  Professional, clean, neat appearance.  No convictions of serious crimes.  Travel as needed.    COMMUNICATION SKILLS    Ability to read and comprehend general instructions, correspondence, and memos.    Ability to read and interpret general business periodicals.    Ability to write reports and business correspondence.    Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same.    OTHER NECESSARY SKILLS    Ability to communicate clearly and effectively.  Excellent oral, written, and listening skills.  Ability to plan and organize workload; attention to detail.  Ability to secure information from staff personnel and vendors.  Ability to integrate and analyze data.  Ability and flexibility to handle pressure and work with interruptions.  Ability to work flexible hours as needed.  Ability to work independently; initiative.  Ability to maintain a high level of confidentiality.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages