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Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer questions about products via phone while providing website navigation support and assisting with the application process
- Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
- Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
- Participate in projects or process improvements to drive operational excellence
Requirements
- 1 year of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $19 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Learn more about this Employer on their Career Site
