In Room Dining Server PM

Job Description 

Room Service Server - SERVRMSV 

Department: Food & Beverage  

Reports To: Restaurant Manager  

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview:  

As a Room Service Server, you will be responsible for delivering exceptional dining experiences to our guests in the comfort of their own rooms. You will ensure timely and accurate delivery of food and beverage orders, while providing friendly and efficient service. 

Key Responsibilities: 

• Order Taking and Processing:  

• Accurately take and process food and beverage orders from guests via phone or in-person. 

• Input orders into the point-of-sale system and communicate them to the kitchen staff. 

• Delivery and Presentation:  

• Transport food and beverage orders to guest rooms in a timely manner. 

• Present orders professionally, ensuring proper food presentation and temperature. 

• Set up tables and chairs in guest rooms as needed. 

• Guest Service:  

• Interact with guests in a friendly and courteous manner, addressing their needs and concerns promptly. 

• Anticipate guest needs and provide proactive service. 

• Resolve guest issues and complaints in a timely and effective manner. 

• Cleanliness and Sanitation:  

• Maintain a clean and organized workspace. 

• Adhere to strict food safety and sanitation guidelines. 

• Clean and sanitize guest rooms after service. 

• Additional Duties:  

• Assist with stocking supplies and maintaining inventory. 

• Participate in team meetings and training sessions. 

• Perform other duties as assigned. 

Qualifications: 

• Previous experience in food service or hospitality preferred. 

• Excellent communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Strong attention to detail and organizational skills.    

• Ability to lift and carry trays of food and beverages. 

• Basic knowledge of food and beverage service standards. 

Perks & Benefits: 

• Medical, Dental, Vision  

• Hotel Discounts  

• Paid Time Off  

• Employee Assistance program 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.  

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.