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The Major Tenant Accounts Lease Analyst is the primary liaison with Kimco’s national and high-value tenants. This role is responsible for leading pursuit efforts, resolving billing issues, and maintaining accurate financial records. The Lease Analyst ensures timely collections, supports tenant engagement, and drives resolution of account-level concerns with a high level of service, professionalism, and responsiveness.
Key Responsibilities:
- Serve as the primary point of contact for a defined portfolio of major tenants.
- Deliver high-quality, responsive customer service to address tenant inquiries and concerns.
- Lead pursuit efforts by monitoring tenant accounts, issuing pursuit letters, and maintaining detailed notes in MRI.
- Investigate and resolve billing disputes by interpreting lease terms and coordinating with internal teams.
- Apply payments, reconcile accounts, and support the collections process.
- Maintain Salesforce cases and ensure accurate documentation of tenant interactions.
- Support A/R meetings and internal reporting efforts.
- Ensure consistency in documentation and adherence to SOPs.
Qualifications:
- Bachelor’s degree in Business, Real Estate, or related field.
- 3–5 years of experience in A/R, tenant relations, or real estate operations.
- Familiarity with lease terms, billing processes, and financial systems.
- Experience with MRI and Salesforce preferred.
- Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.
Skills:
- Excellent customer service and communication skills
- Ability to manage tenant expectations and resolve issues diplomatically
- Strong interpersonal skills and a proactive, service-oriented mindset
- High attention to detail and accuracy
- Strong organizational skills
- Ability to manage multiple priorities and meet deadlines
- Analytical and team-oriented approach
- Act in the company’s best interest
The expected salary range for this position is between $60,000 and $70,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.
** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability **
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