Samples Picker/Packer I

Position overview:

The position is responsible for:

• Activities related to picking of sample orders.
• Picking of orders accurately, efficiently, and according to customer requirements.
• Maintaining inventory accurately and according to company policies.
• Recognizing quality issues.
• Escalating safety, quality and any other issues that may arise during the operation.
• Meet or exceed any productivity standards.
• Participate in all provided training.

Key Responsibilities:

• Maintains a safe and clean work environment.
• Safely operates any equipment, including, but not limited to, forklifts, man-up Order Picker, voice or RF picking equipment. Able to operate at heights of ~25’ high.
• Responsible for picking sample orders accurately and in a timely manner. 
• Processes orders according to established department policies and procedures.
• Partners with the internal teams, as needed, to meet and exceed customer’s service expectations.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Maintains or exceeds the standards that have been set for the team, demonstrates commitment and is accountable for results.

Professional experience:

• Prior experience pick/pack/ship operations.
• Prior experience in textiles and wallcoverings preferred.
• Familiar with inventory and warehouse management concepts and systems. Experience with RF picking, voice picking, or pick/put to light is preferred.
• Strong math skills (addition/subtraction/dividing/fractions).
• Able to distinguish colors and patterns (not color blind).
• Able to lift up to 30 lbs.
• Able to push and pull rolling carts and pallet jacks. 
• Able to stand/walk up to 8 hours per day. 
• Excellent computer skills, preferably in an AS400 or Infor environment.  
• Must be able to use MS Office especially Excel and Word.
• OSHA Forklift Certified (Sit down forklift, man-up Order Picker). Able to operate and work at heights of ~25’ high.
• Outstanding follow-up skills.

Personal traits:

• Must be able to work flexibly within the distribution center’s hours, currently between 7am and 6pm eastern. 
• Team player with can-do attitude who loves interacting with people.
• Excellent verbal and written communicator.
• Effective use and management of time to accomplish goals and tasks.
• Detail oriented. Ability to pay attention to the minute details of a project or task but can move very quickly.
• Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
• Proven ability to build an excellent rapport with fellow employees and customers. 
• Dependable, good work ethic, excellent attitude and inclination to exceed daily goals.
• Acts with a sense of urgency, multitasks and can remains focused in a very busy environment.
• A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders.
• Customer/Client Focus - Passionate about helping customers.
• Problem solving/analysis. 
• Self-motivated self-starter.