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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Lead Site Reliability & Environment Monitoring Engineer (Azure / Dynatrace / ServiceNow)

We are seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our enterprise observability and monitoring strategy across cloud and application platforms. This is a full-time leadership role responsible for owning monitoring design, driving platform decisions, and guiding engineering teams toward modern SRE practices.

This individual will act as the technical authority for monitoring and alerting, shaping how signals from Dynatrace flow into ServiceNow and enterprise messaging/paging platforms, and enabling a shift toward automated, intelligent, and self-healing operations.

Key Responsibilities

Strategic Leadership & Decision-Making

Define and own the enterprise monitoring and SRE observability strategy
Serve as the subject matter expert for Dynatrace, ServiceNow integration, and alerting architecture
Evaluate and recommend tooling, integration patterns, and platform direction
Drive decisions on alerting philosophy, noise reduction, and signal quality improvement

Platform Ownership & Architecture

Architect and standardize end-to-end monitoring and SRE pipelines:
- Dynatrace → ServiceNow incident lifecycle
- Alert correlation, deduplication, and prioritization
- Integration with paging systems (PagerDuty, SMS, voice, Teams)

Establish best practices for:
- Event ingestion and enrichment
- Incident routing and automated assignment
- Integration with CMDB and service mapping

Site Reliability Engineering (SRE) Leadership

Lead adoption of SRE principles, including:
- SLIs, SLOs, and error budgets
- Reliability engineering practices across services
- Proactive monitoring and resilience design
Champion a shift from reactive operations to proactive reliability engineering
Influence application and platform teams to build observable, resilient systems by design

Automation & Self-Healing Enablement

Drive development of automated remediation and self-healing capabilities
Leverage Dynatrace workflows, Azure services, and automation frameworks to:
- Reduce manual incident handling
- Eliminate repeatable operational tasks
- Minimize unnecessary paging

ServiceNow & Observability Integration Leadership

Own integration between Dynatrace and ServiceNow ITSM/ITOM, including:
- Incident, Event Management, and CMDB alignment
- Service mapping and dependency visibility
- Governance for application/service tagging

Define standards for:
- Automated incident creation and resolution
- Priority assignment and routing logic
- Monitoring-to-ITSM data synchronization

Team Leadership & Cross-Functional Influence

Provide technical leadership and mentorship across SRE, platform, and application teams
Act as a central point of coordination between engineering, cloud, and ITSM teams
Lead workshops and working sessions to:
- Drive monitoring standardization
- Align teams on reliability practices
- Influence upstream architectural decisions

Operational Excellence

Establish KPIs and drive improvement in:
- Incident response and resolution times
- Alert quality and paging effectiveness
- Monitoring coverage across critical services
Provide leadership with clear visibility into service health and reliability trends

Required Qualifications

7+ years in Site Reliability Engineering, monitoring, or production engineering
Proven experience in a technical leadership or lead engineer role
Deep hands-on experience with:
- Dynatrace (or equivalent observability platforms)
- Microsoft Azure (IaaS, PaaS, networking, identity)
- ServiceNow ITSM / ITOM (incident, event management, CMDB)

Demonstrated ability to:
- Design and lead enterprise monitoring/SRE architectures
- Drive platform and tooling decisions
- Integrate observability, ITSM, and paging solutions

Preferred Qualifications

Experience leading SRE or observability transformation initiatives
Strong expertise with Dynatrace–ServiceNow integrations
Experience modernizing or consolidating paging/on-call tooling
Familiarity with:
- Azure-based SRE tooling or AI-assisted operations
- Automation frameworks (GitHub Actions, Runbooks, etc.)
- Infrastructure as Code (Terraform, ARM, Bicep)

Success Metrics

Reduction in alert noise and unnecessary paging
Improved incident routing accuracy and MTTR
Increased adoption of self-healing and automated workflows
Strong alignment between monitoring, CMDB, and service ownership
Enterprise-wide adoption of SRE and monitoring standards

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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