Student Success Coach

This position is fully in-person (not remote or hybrid)

GENERAL STATEMENT OF JOB

The Student Success Coach at Johnson C. Smith University supports students in building skills, behaviors, and habits that contribute to success, retention, persistence, and completion. In conjunction with Teacher Advisors, faculty advisors, mentors, administrators, and other campus personnel, the Student Success Coach guides students in academic and career planning and offers individual support to help meet their learning success needs. This position reports to the Director of the Center for Student Success and Academic Excellence.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Monitors progress of a caseload of students with check-ins, scheduled meetings and/or proactive outreach and communication, responding to student questions, concerns, and needs

Responds to early alerts submitted by faculty and other campus personnel with intentional and intrusive outreach to students enrolled in academic year and summer bridge programs

Documents student interactions, progress and outcomes, including entering alerts into the Navigate system and responding to student alerts, as necessary

Advocates on behalf of students, fostering student participation in activities that support academic engagement and a sense of belonging

Conducts academic coaching, through individual or group sessions, helping students assess their own performance and developing academic success plans

Supports students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success

Coaches students regarding effective time management, organization skills and goal setting

Assists students with the identification, development, and implementation of learning strategies and study skills specific to course materials

Collaborates with Teacher Advisors and faculty advisors to facilitate accurate academic planning according to university policies and discipline requirements to ensure timely degree completion

Connects students with appropriate resources and support services

Works collaboratively with Smith Institute for Research, Career Development, and Post-Graduate 

Readiness personnel to facilitate career goal setting and career planning, and engagement in career development activities

Provides individualized information and support regarding financial aid resources and deadlines. Teaches Smith Seminar (SMS 100)

Assists in the development, preparation, and updating of advising and coaching materials

Develops and maintains accurate, organized and detailed student records that inform retention, persistence and graduation strategies

Evaluates effectiveness of interventions and uses data to enhance future services Works some evenings and weekends as required

Performs duties unique to specific departments or colleges, as needed

ADDITIONAL  JOB  FUNCTIONS

Performs general administrative office work as required, including, but not limited to, preparing reports and correspondence, entering computer data, copying and filing documents, reviewing professional journals, attending and conducting meetings, etc.

Serves on university committees

Performs other assigned duties as required to meet organizational needs

MINIMUM TRAINING AND EXPERIENCE

A master's degree in counseling, education, psychology, or a closely related field is required. At least two years of experience in a higher education setting, such as advising, teaching, career services, financial aid, admissions, student success, counseling, or student affairs office is preferred. Must demonstrate strong interpersonal, analytical, organizational, and customer service skills and willingness to work in a team-oriented environment. Familiarity with or willingness to learn Microsoft Office, Jenzabar and related Enterprise Resources Programs (ERPs) is required. The equivalent combination of education and work experience may be considered.