Systems Support Specialist

Job Description:

This position supports our C-shift operation which operates Mon-Thu 4:00pm - 2:30am

Job Summary:

Monitor and troubleshoot all hardware, peripheral components and software applications in the DC. Ensure functionality and coordinate servicing as necessary. Communicate with Home Office Systems Division regarding the installation and operation of Distribution Center hardware, peripheral components and software applications. Provide technical assistance to Distribution Center users.

Major Areas of Responsibility:

• Monitor and troubleshoot all Distribution Center computers, telecommunications (voice and data) and copier hardware to include; printers, terminals, RF units, controllers, IDF cabinets, AS400, to ensure continuous operation within the Distribution Center.
• Ensure all network components are operational, make repairs, adjustments, and reconfigures systems as needed.
• Assist Systems Supervisor in making recommendations concerning installations, continued maintenance and planning of current projects.
• Maintain comprehensive and detailed records of equipment inventory, problems and failures. Coordinate preventative maintenance and / or corrective programs with vendor service personnel.
• Install necessary communication equipment. Install cable lines and configures systems, as deemed necessary. Clean equipment as needed.
• Sets up individual user computers/workstations and peripheral devices on network. Identify and resolve problems, clean and reconfigure equipment, make repairs and/or coordinate services.
• Provide training and technical assistance to DC users as necessary.
• Perform other duties as required or directed.

Requirements:

• Strong communication and organizational skills
• Show good attention to detail
• AS400 knowledge a plus
• Be flexible with changing demands and priorities
• Strong problem solving and analytical skills

Education:

• A.S. Degree or equivalent experience

Minimum job skills required to perform this job

• In depth knowledge of telecommunications equipment and repair
• Mechanical aptitude Knowledge of networked PC's Organizational communication skills Training skills

Minimum experience required to perform this job

• 2 years computer operations with demonstrated familiarity with communications (voice, data, telecommunications) AS/400 / WMS

Associate discount; Employee Assistance Program (EAP); smoking cessation support; bereavement leave; 401(k) Associate contributions; credit union; cell phone discounts. Also, those who meet certain service or hours requirements are eligible for: 401(k) match; medical; dental; vision; life insurance; disability coverage; paid parental leave; paid holidays/vacation/sick; scholarship program. All benefits are provided in accordance with and subject to the terms of the applicable plan, agreement or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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