Business Assistant II

Dental Insurance & Treatment Coordinator

Chattanooga, TN | Full-Time

We’re looking for an experienced, organized, and patient-focused Dental Insurance & Treatment Coordinator to join our dental team in Chattanooga, TN.

This position is ideal for someone who understands dental insurance, enjoys helping patients navigate their treatment and financial options, and thrives in a goal-driven, team environment.

What You’ll Do

• Verify dental insurance eligibility, benefits, and coverage

• Provide patients with accurate estimates of insurance benefits and out-of-pocket costs

• Review treatment plans, fees, and financial options with patients

• Help patients understand recommended treatment and feel confident moving forward with care

• Submit and follow up on insurance claims, pre-authorizations, and outstanding insurance items

• Schedule treatment and follow up with patients on unscheduled treatment

• Collect patient payments and maintain accurate account information

• Support case acceptance, collections, and practice production goals

• Communicate with insurance companies to resolve claim or coverage issues

• Partner with doctors and the clinical team to provide a seamless patient experience

What We’re Looking For

• Previous dental insurance and/or treatment coordination experience preferred

• Strong understanding of dental insurance terminology, benefits, claims, and patient responsibility

• Comfortable presenting treatment costs and discussing financial options

• Excellent communication and customer service skills

• Organized, detail-oriented, and able to manage multiple priorities

• Goal-driven with a strong follow-up mentality

• Positive, team-oriented attitude and desire to grow professionally

What We Offer

• Competitive pay

• Monthly bonus opportunities based on office performance

• Health, dental, and vision insurance

• Paid time off and paid holidays

• 401(k)

• Full-time schedule

• Opportunities for career growth and professional development

• Supportive, team-focused work environment

If you’re experienced in dental insurance and enjoy helping patients understand both the clinical and financial side of their treatment, we’d love to hear from you!