REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.

This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.

In this role, you will:

Field incoming partner issues and prioritize by urgency and complexity
Diagnose root cause behind transaction, booking, payment, or listing problems
Escalate complex cases to Product or Operations and track them to close
Onboard and train users on the platform
Flag underperforming accounts and recommend ways to re-engage them
Maintain accurate case and account records in HubSpot

Requirements

2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience

Sharp communicator, equally effective verbal and written

Technically adept and at ease navigating multiple systems and platforms day to day

Thrives under pressure and adapts well to a high-volume, fast-changing workload

Driven by measurable outcomes and comfortable being held to performance targets

Skilled at earning trust and keeping partners engaged over the long term

Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.

Benefits

Competitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan

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