Technical Support Specialist

Job DetailsLevel: ExperiencedJob Location: CHATTANOOGA, TN 37421Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologyAn IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The Technical Support Specialist generally works with end users. Key Responsibilities: - Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues. - Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners. - Assist in the deployment of new software applications and updates, ensuring compatibility and functionality. - Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system. - Collaborate with IT team members to implement and maintain network infrastructure and security protocols. - Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems. - Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources. - Participate in the setup and support of audio-visual equipment for meetings and presentations. - Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement. - Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.   QualificationsRequired Education: - Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory. - A+, Network Plus, and security Plus certifications would be helpful but not required. Required Experience: - Minimum of 1-2 years of experience in a desktop support role or a similar technical support position. - Proven experience in troubleshooting hardware and software issues in a corporate environment. - Experience with Windows and Mac operating systems, including installation, configuration, and support. - Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP. Required Skills and Abilities: - Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. - Proficiency in using and supporting Microsoft Office Suite and other common business applications. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong customer service orientation with a focus on providing timely and effective support to end-users. - Ability to work independently as well as collaboratively within a team setting. - Willingness to learn and adapt to new technologies and processes as needed.