Back to search
| Job Title : | General Manager – Operations |
| Qualification : | Graduates |
| Relevant Experience : | Minimum 15 years of relevant experience in managing International Customer Service Operations, |
| Must Have Skills : | • Strong experience managing International Customer Service Operations • Experience managing large teams of 350–400 FTEs • Strong people and team management skills • Excellent knowledge of operational strategies, KPI management and process improvement • Experience in workforce planning, resource allocation and capacity management • Strong client management and stakeholder management skills • Ability to handle complex customer service operations across multiple regions/cultures • Data-driven approach to improve efficiency and customer satisfaction |
| Good Have Skills : | • Experience managing teams across multiple regions and cultures • Proven experience in process improvement and implementing innovative solutions • Knowledge of regional regulations and cultural nuances • Proficiency in multiple languages would be an added advantage |
| Roles and Responsibilities : | • Lead and oversee international customer service operations • Manage a diverse team of 350–400 FTEs and drive a high-performance culture • Monitor and analyze KPIs to identify improvement areas and drive operational excellence • Develop and implement operational strategies, policies and procedures • Drive process improvements to enhance efficiency and customer satisfaction • Manage workforce planning, resource allocation and capacity management • Oversee recruitment, training and development of customer service teams • Collaborate with cross-functional teams to align operations with business objectives • Manage client engagements and build strong client relationships • Ensure consistent service quality and customer satisfaction across markets • Stay updated on industry trends, best practices and emerging technologies |
| Location : | Chennai |
| CTC Range : | 25lpa – 30 Lpa |
| Notice Period : | Immediate to 30 Days preferred |
| Mode of Interview : | Virtual Interview |
| Shift Timing : | Australian Shifts |
| Mode of Work : | Work From Office (WFO) |
Learn more about this Employer on their Career Site
