Account Director, Client Experience

Agency:

Job Function:

Job Subfunction:

Job Description:

The dna team is seeking a strong Account Director to join our Healthcare Practice. As an Account Director, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.

You will serve as the day-to-day client liaison, responsible for partnering with senior team leads to supervise two biotech client accounts across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for your clients. We're looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications.

A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and patient video development. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.

Additional responsibilities include, but are not limited to:

· Day-to-day client support and counsel

· Developing and/or reviewing materials for client milestones and social media channels

· Working with several specialists including media, digital and creative

· Working with senior counselors on strategy

· Mentor, coach and support team members ensuring constant development of their skills

· Maintain financial responsibility for accounts

· Effectively manage team utilization and maintain financial responsibility for accounts

We are looking for someone who

· Understands broad healthcare landscape, trends and general issues facing the industry

· Is familiar with the nuances of working in the highly-regulated pharma/biotech landscape

· Has strong client management skills and is eager to foster a relationship with key client contacts

· Can turn ideas into workable plans

· Proactively proposes solutions to challenges

· Can mobilize and motivate teams

· Is comfortable managing junior support and partnering with senior leads

· Exceptional judgment when working with team members, client contacts and vendors

· Commitment and dedication to the agency's success as well as individual career

· Can anticipate client and team needs

· Attention to detail and quality

· Instills confidence with clients and colleagues

Basic Qualifications

· Bachelor’s Degree in Marketing, Communications, Public Relations or related field

· At least 7 years’ PR/communications experience, preferably with healthcare experience

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year. dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

Salary range: $115,000 - $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. 

$115,000 - $135,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.