Leasing Counselor

About Company:

Horizon Realty Group is a Chicago-based and family-owned/operated property management company that manages and rents 30 high-value apartment buildings within Chicago's nicest neighborhoods--including Edgewater, Uptown, Rogers Park, Lakeview, and Lincoln Park.  Horizon also manages The Merion, an independent senior living community in Evanston.

Horizon is always looking for qualified and talented individuals to join our growing family.  

About the Role:

The Leasing Counselor plays a pivotal role in driving occupancy and ensuring resident satisfaction this independent senior living community. This position is responsible for guiding prospective residents through the leasing process, providing detailed information about available units, community amenities, and lease terms. The Leasing Counselor acts as the primary point of contact for inquiries, tours, and application processing, ensuring a seamless and positive experience for potential tenants. By effectively communicating the value of the property and addressing any concerns, the Leasing Counselor helps to maximize lease conversions and contribute to the community’s overall success. Additionally, this role supports ongoing resident relations and collaborates with management to maintain high standards of customer service and community engagement.

Key Responsibilities Include:

• Improvide the occupancy level and revenue production of the community by effectively managing leads, generating tours, diligent follow-up, and all other essential activities required to close Residency Agreements.  
• Diligently recording all prospect info, calls, tours, emails and all other prospect activity within the Esquire/Aline platform
• Assist prospective residents, their families and/or advisors in the decision making process by understanding their needs and effectively communicating how the community's location, services and programs would fulfill those needs.
• Participates in in-house and outside events, professional groupds and local communiity involvement to represent the property, distribute marketing materials and increase awareness.
• Participates in staff meetings and leasing-specific meetings, observes reporting requirements for senior management and ownership as to leasing progress and occupancy growth.
• Self starter requiring little supervision to stay on target with company quotas and task expectations to build and nurture a strong prospect pipeline leading to move ins.
• Enters updated prospect information and status of relationship into Enquire/Aline platform including but not limited to all  calls, emails, tours and tasks.
• Cultivates leads with current residents through positive interaction and interest in activities and concerns.  Explains and promotes the Resident referral program. 
• Assists in planning, sposnoring, organizing and executing special events to inform and attract referrals and prospects to the community.
• Obtains and maintains knowledge of competitors.  Visit competitors communities to understand how to best compete with competitors strengths and weaknesses.
• Coordinate move in requirements such as furniture, cable, parking, etc. with operations manager and all other departments to ensure that resident move in is a positive experience.

Preferred Qualifications:

• Solid sales experience with a proven track record of generating and closing a high percentage of qualified leads.
• Experience in Independent Living/Senior Living, Senior Services or multifamily leasing preferred.
• Ability to perform persistent prospecting, lead response, present our product, conduct effective property tours, create an impeccable first impression, build solid rapport and close sales.
• Articulate in both verbal and written communication, presentations, correspondence, etc.
• Desire to work with the aging population in the senior living arena.  Ability to work in a team environment, a willingness to be flexible, strong attention to detail.
• Proficiency in Microsoft Word, Excel, Outlook required. 
• Experience with Enquire/Aline and/or Yardi a plus.
• Bachelor's degree from an accredited college or university is preferred.