About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Office Services/ Maintenance Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, and hospitality. Reporting to the Lead Hospitality Associate or the National Client Relations Manager, this role will support office relocations, carpentry requests (and office reconfigurations), meeting setups, and all maintenance work orders. Ability to develop and maintain an excellent rapport with customers and resolve difficult issues to customer satisfaction. Capable of responding to inquiries or complaints from clients or members of the business community in a professional and businesslike manner. Frequently required to stand, stoop, bend, reach, lift heavy objects, climb stairs, and walk through crowded areas.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Set up conference rooms for meetings and events, i.e., tables, extra chairs, and step & repeat.
Respond to work orders from MRI-Angus Service requests system. Accept, Put on Hold, Close, and add Additional comments on the status of the request throughout and upon completion on a mobile device /or computer.
Deliver and pick up Iron Mountain archive boxes from clients and advise the Facilities Manager when the staging/Storage room is ready for pickup.
Perform general maintenance and repairs from work order system requests to include but not limited to replacing lamps, identifying if a LED driver needs to be changed out on a LED light fixture - in offices, cubicles, common areas, pantries and restrooms, replacing ceiling tiles, carpentry that involves operating power tools, small plumbing repairs, respond to comfort cooling requests (“too hot/too cold”) including taking temperatures in a client space, adjusting induction unit thermostats and supplemental thermostats, secure cove base, hang Artwork, install shelving, small carpet repairs, leveling shades in Conf. rooms, etc.
Advise the Facilities Manager of supplies needed for the maintenance shop.
Verify that services are performed as scheduled.
Alert appropriate parties to any problems.
Set, reschedule, and cancel appointments for customer carpentry requests as necessary.
Assist Client’s Project Manager with internal relocations.
Work with Facilities Manager on projects, maintenance and repair work, and day-to-day operations.
Perform other essential duties as directed.

QUALIFICATION REQUIREMENTS:

Education and/or Experience:

High school diploma or GED required.
Minimum of five years of experience working in a “Class A” commercial property – preferable.

Communication Skills:

Capable of responding to inquiries or complaints from clients or members of the business community in a professional and businesslike manner.
Ability to develop and maintain excellent rapport with customers and resolve difficult issues to the customers' satisfaction.

Computer and other Skills: Ability to operate a computer, power tools, and a 2-way Radio.

Reasoning Skills:

Ability to organize and prioritize responsibilities.
Ability to define problems, collect data, establish facts, and draw valid conclusions, including decisive thinking in crises.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Ability to read, analyze, and interpret building plans and blueprints.

Physical Demands:

Regularly required to speak articulately and hear well; regularly required to sit and use hands to operate routine office equipment such as telephones, computers, etc.
Frequently required to stand, stoop, bend, reach, lift heavy objects, climb stairs, and walk through crowded areas.
Near vision ability required to read data and documents, including spreadsheets and blueprints, in printed form and on computer screen; and distance and color vision ability.
Physical mobility and dexterity to operate office equipment and regularly lift and/or move up to 100 pounds and occasionally lift and/or move up to 250 pounds.

Work Environment:

Noise level is consistent with levels usually present in an office environment or physical plant.
Hazards present are consistent with those common to an office or physical plant.

The Compensation range for this role is 25.00 to 28.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Learn more about this Employer on their Career Site