Publisher Services Representative

Company Description

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Overview

How You’ll Make an Impact

As a Publisher Services Representative, you will be responsible for reviewing inbound publisher applications as well as reviewing existing publisher sites to maintain the health and quality of Core Private Exchange. You will work closely with our clients to provide excellent publisher support and will partner with various teams to provide additional assistance and support as needed.

Responsibilities

What You’ll Achieve• Responsible for providing outstanding publisher support (primarily via e-mail and telephone) by ensuring that publisher requests are handled in a friendly, efficient manner and that any issues are resolved promptly.• Lead publisher support to sub-24-hour response turn-a-round • Escalate publisher support issues through appropriate channels as • Review inbound publisher applications for acceptance• Monitor publisher partners for performance and content quality• Work with new publishers to ensure rapid implementation, appropriate filter selections, maximum format adoption, and aggressive campaign selection• Complete monthly projects to ensure that site setup and implementation meets Epsilon’s standards

Qualifications

Who You Are• Bachelor’s degree from a four-year college or university preferred not required• Must work well under pressure• Able to work with minimal supervision as well as within a group environment• Hyper-focused on customer satisfaction, preferably proven by at least 1 – 2 years of experience in a client-facing role• Proficient in MS Word, Excel and Outlook, PowerPoint• Exemplary verbal and written communication skills

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. 

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