Job Title: Service Coordinator

Reports to: Property Manager Employment Type: Full-Time

Position Summary: The Service Coordinator plays a dynamic role in providing comprehensive support for affordable housing property management, while also fostering a sense of community through event planning and light service coordination responsibilities. This individual acts as a liaison between residents, property management, and service providers, ensuring high standards of service and engagement.

Key Responsibilities:

Property Management Support

Assist the Property Manager in overseeing daily operations of affordable housing properties, ensuring compliance with all applicable regulations.
Conduct tenant intakes, process applications, and maintain accurate resident records.
Handle resident inquiries related to leases, payments, and property maintenance requests.
Coordinate and schedule maintenance and repair activities, ensuring timely resolution of resident concerns.
Conduct property inspections and report findings to the Property Manager.

Service Coordination

Connect residents with appropriate community resources, such as health services, employment programs, and educational opportunities.
Provide basic guidance to residents regarding available support programs and eligibility requirements.
Maintain partnerships with local service organizations to expand resources available to residents.

Community Engagement and Event Planning

Organize and manage community events and activities to enhance resident engagement and build a sense of community.
Plan seasonal or holiday celebrations, workshops, or educational events for residents.
Collaborate with residents to gather feedback on desired activities or services.

Administrative Duties

Create and distribute newsletters, flyers, and other communications to residents.
Ensure accurate documentation of all resident interactions, property updates, and event details.

Other Duties

Assist with occasional special projects as directed by the Property Manager.

Qualifications:

High school diploma or equivalent required; associate’s or bachelor’s degree in social work, property management, or related field preferred.
1–3 years of experience in affordable housing, property management, social services, or community development.
Strong organizational and communication skills, with a passion for serving diverse populations.
Proficiency in Microsoft Office Suite; experience with property management software is a plus.

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