Administration Officer - Highways

Business Support Administrator – 3 month Contract

Summary

Responsibilities

• Administrative Support
  • Provide high-quality administrative support across the service area.
    
  • Prioritize daily tasks in line with team objectives and deadlines.
    
  • Produce accurate correspondence, reports, and documentation.
    
  • Maintain organized records and filing systems.
    

• Meetings & Events
  • Organize and coordinate large-scale meetings and events.
    
  • Arrange venues, schedules, agendas, and supporting documentation.
    
  • Prepare and distribute meeting papers.
    
  • Produce accurate and comprehensive meeting minutes.
    

• Information Management
  • Collate, analyze, and present information in clear and accessible formats.
    
  • Prepare reports, spreadsheets, and performance information.
    
  • Manage shared email inboxes and respond to enquiries appropriately.
    
  • Maintain and update Council systems and databases.
    

• Statutory & Financial Administration
  • Process statutory requests within required timescales.
    
  • Complete complex administrative processes and documentation.
    
  • Provide financial administrative support, including maintaining records and processing transactions.
    
  • Support compliance with internal procedures and statutory requirements.
    

• Customer Service
  • Act as a point of contact for internal and external customers.
    
  • Handle telephone enquiries professionally and efficiently.
    
  • Provide clear and accurate information to service users and stakeholders.
    
  • Deliver a responsive and customer-focused service.
    

• Systems & Service Support
  • Update websites and Council IT systems as required.
    
  • Support service improvement initiatives.
    
  • Assist colleagues and managers in achieving team objectives.
    
  • Adapt to changing service requirements where necessary.
    

• Knowledge
  • Understanding of administrative processes and office procedures.
    
  • Knowledge of customer service principles.
    
  • Understanding of confidentiality and data protection requirements.
    

• Experience
  • Experience providing administrative support in a busy office environment.
    
  • Experience organizing meetings, events, and managing diaries.
    
  • Experience producing reports, correspondence, and meeting minutes.
    
  • Experience managing email inboxes and handling customer enquiries.
    
  • Experience using Microsoft Office applications, including Excel, Word, and Outlook.
    
  • Desirable: Experience within a local authority or public sector environment, supporting statutory processes or panels, and financial administration.
    

• Skills & Competencies
  • Excellent organizational and time-management skills.
    
  • Strong written and verbal communication skills.
    
  • Ability to prioritize competing workloads effectively.
    
  • High level of accuracy and attention to detail.
    
  • Strong customer service skills.
    
  • Proficiency in Microsoft Office and business systems.
    
  • Ability to work independently and as part of a team.
    
  • Strong problem-solving and administrative abilities.
    

• Other Requirements
  • Ability to work flexibly between 8:00 am and 5:00 pm.
    
  • Ability to travel to other WSCC offices when required.
    
  • Demonstrates resilience, professionalism, and integrity.
    
  • Ability to manage interruptions and changing priorities effectively.
    

Additional Information

• Contract length to be confirmed.
  
• Rate: £17.26 per hour (Umbrella).
  
• Hybrid working – Office attendance required on Tuesdays and Thursdays.
  
• Pay is provided on a bi-weekly basis.
  
• Opportunity to work within a busy and supportive local authority environment.