Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

SUMMARY

The Office Manager is responsible for the day-to-day operation and management of the hospice office. They maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately.

KEY RESPONSIBILITIES

Oversee and drive operations/processes of office

Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement

Analyze key financial performance indicators, analyze QAPI and PI, and recommend modifications based on operational effectiveness to meet and exceed department objectives

Monitor and manage invoicing in collaboration with the executive director

Prioritize and plan work duties

Provides training and development to office staff, as appropriate

Handling escalated calls, complaints, questions and queries as necessary in collaboration with the Executive Director

Manage employee performance for direct reports

Monitor and maintain work volume statistics/metrics

Monitor calls to ensure level of expected quality

Track and report daily performance/results

Complete and present employee performance appraisals for direct reports

Prepare program for emergency preparedness plans

Perform Program Assistant and other duties as needed

MANAGEMENT RESPONSIBILITIES

Responsible for managing the daily duties and performance of Program Assistants

Interviewing, hiring, training, evaluation and termination of department personnel

Provides consistent and clear coaching and provides challenge and opportunity to direct reports

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns

Timecard management

QUALIFICATIONS

Minimum of 1-year supervisory experience

3 + years’ experience with inbound and outbound customer service call center

1-year training experience of customer service and handling calls

Ability to effectively present information to employees, customers and top management

Strong leadership and motivational skills

Experience with developing and managing to metrics

Computer skills: Word, PowerPoint, Excel, Access, Outlook

Proven ability to prioritize, multi-task and adapt to a fast-paced team environment

Excellent listening and communication skills

Adaptable to changing business environment with high growth

Excellent verbal, written and presentation skills

EDUCATION AND CREDENTIALS

Bachelor’s degree in business management, Public Health or equivalent experience

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

Learn more about this Employer on their Career Site

Office Manager - Hospice