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Join our compassionate Canyon Ridge Hospital team and make a meaningful difference in the lives of patients and their families every day. We are seeking a dedicated Part-Time (25 Hours) Patient Advocate to serve as a liaison between patients, families, and hospital staff, ensuring that patient rights are protected and concerns are addressed promptly and professionally.
Responsibilities
- Advocate for patient rights and concerns.
- Manage and resolve patient complaints and grievances.
- Communicate with patients, families, and staff.
- Investigate concerns and facilitate resolutions.
- Maintain accurate documentation and grievance records.
- Ensure compliance with patient rights and regulatory standards.
- Collaborate with clinical and support departments.
- Identify trends and recommend service improvements.
- Educate patients and families on advocacy resources.
- Support a positive patient experience throughout hospitalization.
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Qualifications
Qualifications
- Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
- Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
- Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
- Strong investigation, conflict resolution, and problem-solving skills.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Proficiency with Microsoft Office applications and electronic health records.
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