Account Manager

Description

Job Title:  Date:  Position: 

Account Manager         10/01/2026  Full-Time

Reports to:  Department:  Travel: 

Regional Director of Program and           Program and Institutional             Yes

Institutional Engagement                          Engagement         

Status:  Compensation:                             Remote:

Exempt - Professional                                 Salary      Varies

Our Mission

The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to …

• Believe the best in our employees
• Invest in our people
• Collaborate with humility, respect, and appreciation
• Cultivate curiosity and encourage creativity

A Place Where Creativity and Curiosity Matter

As an Account Manager, you'll generate, manage, and nurture relationships, drive growth, and ensure customer satisfaction. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new opportunities.

What You’ll Invest In:

The Account Manager will carry out these responsibilities:

• Build new customer relationships through regular communication including cold phone calls and cold in-person visits.
• Maintain strong, long-lasting customer relationships through regular communication including in-person visits, emails, phone calls, and virtual meetings.
• Serve as the main point of contact for assigned customers, addressing their needs, resolving issues, and ensuring a high level of customer satisfaction.
• Understand customer business objectives, industry challenges, and opportunities to offer tailored solutions and recommendations in a timely manner. 
• Attend conferences as needed to represent Portage Learning, engage with both new and existing customers, and identify and pursue new business opportunities within current and potential accounts. 
• Prepare and deliver product presentations, proposals, and course demonstrations to contacts, showcasing the value and benefits of the company’s offerings.
• Collaborate with department leadership to develop and implement effective strategies, plans, and initiatives for assigned accounts, while working closely with internal teams, such as marketing, data, academics, and student services.
• Track and provide feedback on market trends, customer data, and competitive landscape to identify opportunities and threats, and adjust strategies accordingly.
• Track and analyze key performance metrics, including customer conversion, retention rates, and account performance metrics such as account volume and customer satisfaction to report progress to leadership.
• Maintain accurate and up-to-date records of customer interactions and account plans in the CRM (HubSpot) and other systems.
• Provide feedback and insights from customers to internal teams to inform product development, marketing strategies, and service improvements.
• Escalate critical issues to department leadership and other relevant departments as needed and collaborate on resolution strategies.
• Perform other related duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s).

Requirements

We Believe the Best:

Portage Learning is seeking a candidate who exemplifies our mission, vision, philosophy, and goals.

Required Qualifications:

• Bachelor's degree in business, marketing, sales, or a related field.
• Minimum 3 years of experience in higher education, sales, account management, or a related role required, with a proven track record of achieving sales targets and driving business growth preferred.
• Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, and FBI Fingerprinting.

Preferred Qualifications

• Strong communication, negotiation, and interpersonal skills (written, verbal, listening, and public speaking).
• Excellent problem-solving and critical-thinking abilities, with a strategic and analytical mindset.
• Proficiency in CRM systems (e.g. HubSpot, Monday) and Microsoft Office Suite, with the ability to leverage technology to optimize department processes and workflows.
• Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills.
• Ability to travel frequently to meet with customers, attend meetings, and participate in industry events.
• Self-motivated, results driven, and relational, with a passion for customer success.
• Must be service oriented with a focus on helping others.

At Portage Learning, we invest in our team members. All employees can grow professionally through our career progression tracks, professional development, and by utilizing our higher education assistance program.

Our inclusive culture drives our mission to transform lives and communities by providing learning opportunities for all who aspire to thrive. For those with a disability, we offer accommodation during the application and hiring process, including support for the interview and onboarding.

Collaborating with a Team that Values Humility, Respect, and Appreciation

Portage Learning operates in a professional, collaborative environment where meaningful relationships and a strong sense of community are valued. We foster a welcoming, team-oriented culture that encourages connection, mutual support, and shared success while maintaining a commitment to professionalism, excellence, and respect in all we do.

This is a full-time position. Portage Learning typically operates Mondays to Fridays, 7 a.m. to 5 p.m. Employee schedules may vary within those hours. All staff members must attend required meetings and training at the office in Chippewa Township, PA.

Remote work arrangements may be considered for candidates residing within designated states in the assigned territory;. Arkansas, North Carolina, South Carolina, Oklahoma, and Texas. Employees hired within the listed territory regions are expected to travel to the corporate office once per month for staff meetings

Portage Learning is an equal-opportunity employer, extending opportunities to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, ancestry, place of birth, disability, handicap, age, genetic information, use of a guide or support animal, or any other status protected under applicable federal, state or local laws. Our policy reflects and accompanies the institution’s commitment to the principles of fair employment and the elimination of all discriminatory, harassing, and retaliatory practices.

Travel:

This job requires frequent travel to multiple states for trips to institutions and conferences. Given the travel nature of the role, work-related travel outside of standard business hours, including early mornings and evenings, is common. Travel on one or more days of a weekend may also occur occasionally. 

Other Duties Disclaimer:

This is not an all-inclusive document. Additional duties, expectations, or demands may be added or changed to this document on an as-needed basis in order to meet organizational goals.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.