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Responsibilities
- Manage the rollout of new initiatives, serving as a liaison between subject matter experts, relevant corporate teams, and division/store teams for training events- Manage projects in partnership with subject matter experts and departmental leaders
- Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
- Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
- Assist in identifying opportunities to improve execution by analyzing reports/systems
- Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
- Collaborate with content subject matter experts and training team to design and develop interactive learning solutions for division and store associates that drive measurable business results
- Oversee the onboarding of new clients into existing programs
- Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
- Design and perform evaluation methods to measure results of training
- Travel to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum- Bachelor's Degree
- Any instructional design or training experience
- Any experience in project management or process improvement role
- Proficient in Microsoft Office
- Demonstrated ability to manage multiple priorities
- Ability to maintain communication throughout the division and enterprise
- Ability to work both independently and as part of a team
- Ability to respond to changing business priorities
- Self-directed, ability to execute projects with minimal supervision
- Excellent project management skills with the ability to effectively meet deadlines
- Excellent oral/written communication skills
Desired
- 2+ years of healthcare-related experience
- Any experience in a client management role
- Any data/business/process analyst experience
- Certified Pharmacy Technician or other relevant healthcare certification
- Certification in process improvement or project management
- Lean Six Sigma Certification
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