Growth Operative Specialist

About the Role

Our Solutions team owns the full arc of a client relationship—operating across pre-sales pitching, project scoping, global research operations, AI product builds, and productization feedback loops. In this role, you will partner directly with sales teams to translate complex, ambiguous client challenges into structured, deliverable programs of work, providing technical and domain credibility from initial pitch conversations through final delivery.

As a Growth Operative in an AI-first organization, you will oversee end-to-end AI product delivery, shepherding solutions such as custom agents, People Models, and client-specific portals from kickoff through benchmark quality assurance. By deeply understanding consumer behavior and anticipating customer needs, you will fine-tune our People Models to ensure quality output. Bridging global research execution with platform innovation, you will ensure client success while surfacing recurring enterprise use cases to standardize across our core product organization.

What you'll do:

• Drive Pre-Sales Growth: Partner with sales on enterprise pitches, field RFI/RFP responses, set up custom workspaces, and host office hours to surface expansion opportunities.
• Scope Strategic Programs: Translate ambiguous client problems into structured programs of work, recommending strategic use cases, delivery models, and long-horizon roadmaps.
• Lead Global Research: Manage global qualitative research and launch additional quantitative research where applicable to uncover what consumers want and develop robust People Models.
• Fine-Tune People Models: Anticipate customer needs and leverage consumer behavior insights to proactively fine-tune People Models and synthetic populations, ensuring high-fidelity, quality outputs.
• Deliver AI Builds: Architect and QA standard and custom AI builds—including agents, workflows, and bespoke portals—to maintain benchmark output quality across all deployments.
• Manage Project Execution: Track deliverables, schedules, and dependencies in Jira while leading client workshops and running lean project operations.

What you'll bring:

• 2-4 years experience in consumer insights, market research, strategy consulting, or a client-facing solutions role within fast-paced startup environments.
• Technical expertise in qualitative research frameworks, data collection methodologies, and respondent panel management.
• Strong AI/LLM product fluency with the proven ability to evaluate prompt and workflow outputs, benchmark quality, and identify weak responses.
• Operational proficiency tracking dependencies and managing multiple multi-stage client engagements simultaneously using Jira.
• Exceptional written and verbal communication skills with the confidence to advise senior enterprise stakeholders.