Project Manager

About the Role

The Project Manager is the operational backbone of Vurvey Labs' client delivery ecosystem. You sit at the center of everything that moves — keeping the Growth Operative team, Models team, Applied AI team, and Consumer Market Intelligence team focused, prioritized, and delivering at the standard our clients expect.

You are the connective tissue between what clients need and what our teams can realistically deliver. You manage intake and routing of requests across all delivery teams, own capacity planning, track billable hours, and serve as the key liaison to the Accounts team so new engagements are scoped against reality. You partner closely with the Director of Growth Operatives to manage client assignments and provide a clear perspective on delivery health across the portfolio.

Because you touch every team and every client program, you develop a perspective no one else has. You synthesize what you observe into actionable themes — surfacing where manual work is slowing teams down, where the platform could reduce friction, and when leadership needs to hear that more resources are required. You build systems that scale, agentify what can be automated, and continuously raise the bar for how Vurvey operates.

What you'll do:

• Coordinate cross-team delivery — manage intake, assignment, and tracking of client requests across Growth Operatives, the Models team, Applied AI, and Consumer Market Intelligence; ensure every deliverable has a clear owner and timeline
• Own billable hours tracking — ensure all team members are accurately logging billable time against client accounts and surface discrepancies before they affect billing or reporting
• Lead capacity planning — maintain real-time visibility into capacity across all delivery teams; proactively flag constraints before they become risks and communicate clearly to leadership when more resources are needed
• Liaison to the Accounts team — provide accurate capacity intelligence when new clients or deliverables are being scoped; ensure commercial commitments are grounded in what teams can actually deliver
• Partner with the Director of Growth Operatives — help manage client assignments across the operative team, balance workloads, and provide ongoing perspective on client health and delivery risk
• Support the Models team — coordinate and prioritize requests from operatives and clients; help the Models team stay focused on both immediate client needs and the proactive work of deepening People Model facets, segments, and attributes that keep Vurvey ahead of the curve
• Project manage Consumer Market Intelligence — oversee intake and execution flow for consumer research requests; ensure the right people are accountable at every stage through to delivery
• Build systems and best practices that scale — design intake processes, capacity frameworks, project templates, and team rituals built to grow with the business without breaking
• Own and optimize Jira — configure, customize, and continuously improve how Jira works for Vurvey — workflows, boards, automations, and reporting that reflect how the team actually operates
• Agentify repeatable tasks — identify where simple coordination or administrative work can be automated or handed to AI agents; build those solutions proactively
• Surface platform improvement themes — synthesize what you observe across teams and clients to identify recurring friction points and bring those themes to leadership with context and clarity so they can inform the product roadmap

What you'll bring:

• 5–7 years of project management experience in a high-growth SaaS, AI, or technology environment — with a track record of building systems, not just following them
• Advanced Jira expertise — you configure, automate, and architect Jira to work for how a team actually operates, not just how it ships out of the box
• Capacity planning fluency — you've owned multi-team capacity planning, forecasted constraints ahead of time, and communicated them to leadership and commercial teams in a way they can act on
• Strong cross-functional instincts — you create alignment without creating bureaucracy; you know when to pull people together and when to just make a call
• AI fluency and an automation mindset — you have hands-on experience with AI tools and a genuine instinct for identifying where agents or automations can replace manual work; you build toward it without being asked
• Systems thinking at scale — you design for tomorrow, not just today; your processes and playbooks are built to work when the team doubles in size
• Sharp synthesis skills — you observe across every team and every client program, and you turn what you see into clear, strategic themes that leadership can act on
• Proactive, honest communication — you surface problems before they escalate, with context and a recommended path forward; leadership trusts you because you tell them what they need to hear
• Agile methodology expertise — sprint planning, backlog management, and agile delivery frameworks applied pragmatically in a fast-moving environment where the playbook is still being written