Job Overview:
Excellent customer service skills. Job duties include Very good verbal and written communication skills. Ability to park customer vehicle in a timely manner, and ability to deal with and show compassion with at times disruptive and impatient people. Valets must be able to drive all types of vehicles, automatic or standard shift. Valets must be in proper and approved uniform and clean shaven. Valets must maintain a constant flow of traffic to keep the Main entrance clear and free of unattended vehicles. Valet staff must work in all weather conditions. Valet will conduct audits of the parking areas to monitor activity, provide directions or traffic control, identify parking violations, safety or security issues. Valet may provide wheelchair assistance and escorts if necessary.
Job Requirements:
2 years High School Education
Drivers License
Job Responsibilities: Exhibits professional image towards patients, visitors, employees; provide wheelchair assistance and escorts into building, to create a positive impression consistent with professional etiquette. Maintain traffic flow in the vehicle staging area.  Monitor assigned work area for cleanliness and safety concerns and report issues that can't be easily corrected.  Monitor all parking areas for parking violations, safety, security issues, be willing and able to assist customers; may have to direct motorist to available parking spaces and to contact Security if additional assistance is needed. On a daily basis prepares for work by checking for any bulletins, post or schedule changes; verify that adequate supplies are on hand; keeps accurate and orderly records of parked vehicles. Vehicles are always assessed and existing damage is noted;  vehicles are operated in a professional and safe manner minimizing delays to customers and damage to vehicles.
Other job-related information:
Working Conditions:
Climbing - Rarely
Concentrating - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Occasionally
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting <50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Frequently
Sitting - Rarely
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Frequently
Use of Hands - Frequently
Color Vision - Consistently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Â
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and serviceÂ
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community |
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