SURGICAL SCHEDULER

City/State:

Department:

Work Shift:

Work Days:

Scheduled Hours:

Hours Per Pay Period:

Pay Rate/Range:

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors
• Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information
• Works collaboratively and maintains effective communication with patients to review all required pre- and post- operative/procedure requirements, following up as necessary
• Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed
• Works with the department patient care teams to promote a positive patient experience
• Works independently to prioritize, organize, and manage a daily assignment within the normal work period
• Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues
• Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings
• Attends in-services as required/requested
• Cross-trains as back up to other business office positions as requested
• Communicates self-learning needs to department manager
• Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite
• Adheres to WPH infection control standards including, but not limited to hand hygiene
• Completes annual mandatory requirements including Occupational Health Requirements
• Performs all other related duties as assigned

• High School Required or
• GED
• 4-6 years Minimum 5 years of experience using administrative office skills required. Required
• 1-3 years Previous experience in surgical scheduling preferred. Preferred
• Proficiency in electronic health records preferred. (Low proficiency)
• Familiarity with medical terminology preferred. (Low proficiency)