POSITION SUMMARY:

SCC Soft Computer has a Genetics Associate Support Specialist position open. The Genetics Associate Support Specialist Level 1 is responsible for Integration, Smoke and Hot Fix correction testing of the Genetics products when loaded on an SCC system or a client test environment as directed by the Team Lead or Manager. Assists in getting post live issues resolved in a timely manner via supervised troubleshooting of Genetics and related applications.

DUTIES AND RESPONSIBILITIES:

Technical Duties:

Performs test case review for accuracy prior to execution as required
Performs Smoke and Integration testing as described in test cases
Documents all testing results
Documents failures found during testing and reports them for review
Works closely with the Team Lead for ongoing technical training
Under direction of the Team Lead, performs troubleshooting of non-complex application issues related to the Genetics Suite
Escalates, or redirects, tasks to appropriate resources when unable to resolve the issue, or task priority and situation requires such escalations
Monitors appropriate email for client task activity bins
Under the direction of the Team lead or Product specialist Performs troubleshooting of non-complex issues related to non-Genetic Suite applications
Escalates or redirects tasks to appropriate resources when unable to resolve the issue, or task priority and situation requires such escalation
Monitors appropriate email for client task activity bins
Participates in corporate in-service and technical training programs as assigned
Assists with the validation and testing of delivered software after delivery to client environment

Administrative Duties:

Properly time sheets against appropriate client and SCC tasks
Reviews assigned workload to assess potential delays in the delivery of support solutions
Complies with all approved procedures, directives, and guidelines
Performs other duties as assigned

JOB SPECIFICATIONS:

Education Required:
Degree or Certification in a Healthcare or Information Technology related field is highly desirable.
Must at least have an Associate’s Degree.
ASCLS, ASCP, ABHI, or other certification in Cytogenetics or Medical Technology is a plus.

Experience Required:
Experience and understanding of the software development and product development processes.
Experience in software testing process.
Experience in using software testing tools, preferred.
Experience in genetic laboratories preferred with proficiency in basic theory and laboratory practice, specimen preparation, cell culture and harvesting, and chromosome analysis, working knowledge of an applicable healthcare discipline.

Knowledge and Skills Required:

Working knowledge of the applicable healthcare discipline
Proficient in the use of a PC
Excellent listening skills
Excellent communication skills (oral and written)
Excellent knowledge of testing tools
Proficient in the use GUI applications such as Windows and MS Office
Ability to work effectively under stress
Ability to multi-task

Travel Required:
None.

BENEFITS:
SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program and much more!

EOE of protected Veterans and Individuals with Disabilities.

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