Job Summary

Villagio Hospitality Group is growing! We are seeking a dynamic and energetic Assistant General Manager to join our award-winning team at Trattoria Villagio. If you’re a culinary professional who thrives in a fast-paced, high-energy kitchen and is dedicated to delivering exceptional dining experiences, we want you on our team!

The Assistant General Manager will be responsible for teaching our Values and Beliefs to all new team members and instilling it in the management team. The Assistant Manager is responsible for the overall restaurant’s success through financial, operational, and development goals and focuses on strategy and driving standards of excellence as well as consistent business growth. The Assistant Manager is responsible for the development and growth of all Key Hourly and Team Members and is a Brand Ambassador.

PRIMARY RESPONSIBILITIES:

Responsible for physical count of inventory twice in period, Mid-month and EOM and reconciling that information
Collaborates with Sales Director on in-house events
Works directly with Sales Director to build sales and be a good community neighbor
Orchestrates grassroots and charity events, onsite and offsite
Ensures guest satisfaction through execution
Ensures collaboration between kitchen and front of the house
Adheres to all standards, policies and procedures
Represents Villagio Group’s Values and Beliefs
Conducts FOH interviews
Strategically navigates through ambiguity, challenges, and conflicts that occur in the restaurant
Facilitates training, oversees all FOH and BOH training
Ensures hourly team members comply with company standards and policies, and VHG experience
Maintain an accurate and up-to-date plan of restaurant staffing needs
Responsible for proper roll out of new menu items and seasonal menus
Proper forecasting of sales, PMixes, and labor
Responsible for reviewing department schedules before final posting
Responsible for creating hourly schedules to be emailed to General Manager for approval
Responsible for ensuring all local and state health department codes are adhered to
Responsible for attending weekly manager meetings and ensuring that information gets to hourly team members
Responsible for ensuring payroll information is current and accurate
Delivers excellent guest experiences and encourages the same from other employees
Follows up with customers and responds to guest reviews in a timely manner
Responds to and handles Guest problems and complaints
Ensures hourly employees are well trained and certified to represent Trattoria Villagio
Responsible for actively pursuing and bringing new business
Sales goals will be provided and expected to meet and exceed goals
Responsible all areas of the Profit and Loss Statement meet and exceed budget

REQUIREMENTS:

Effective in providing exceptional guest experiences
Effective communicator and team developer
Innovative and creative while being detail oriented and organized
Able to handle high volume
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
Ability to determine applicability of experience and qualifications of job applicants
Ability to exercise good judgement in making decisions
Maintain a professional, neat and well-groomed appearance adhering to Company standards

EDUCATION/TRAINING/EXPERIENCE:

High School diploma or GED required
2-4 Years experience in high volume restaurants experience required
Preferred certification include ServSafe and state/local licensing requirements
Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

PHYSICAL DEMANDS:

Ability to work weekends and holidays and a varied schedule
Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.
Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
Ability to perform all functions at the restaurant level, including delivery when needed

BENEFITS WE OFFER:

Competitive pay based on experience
401(k) with employer matching
Health, Dental, and Vision Insurance
Paid time off and employee discounts
Tuition Reimbursement
A collaborative and supportive work environment with room for professional growth.

Villagio Hospitality Group is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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