Benefits:

PTO
SIMPLE IRA
Disability Insurance
Dental insurance
Health insurance
Vision insurance

ComTech Systems, Inc. is seeking a Senior IT Support Engineer to join our growing team in Gaithersburg, MD. We're looking for an experienced IT professional who can take ownership of advanced support issues, work across a variety of SMB client environments, and successfully execute technical projects. This role combines high-level IT and Voice support, project work, and a focus on continuously improving how we serve our clients.

*NOTE: This is an in office position with the need to travel to local client sites.

If you are interested in this position, after submitting your resume, call Courtney at 240-778-2112.

About Us:

ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.

Please Note: ComTech Systems is an independently owned company based in Gaithersburg, MD and is not affiliated with Comtech Telecommunications Corp.

We value and reward:

· Respect

· Service Excellence

· Growth and Education

· Team-Oriented Collaboration

· Accountability

· Innovation

Our Mission:

To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.

Responsibilities:

Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
Perform upgrades, migrations, deployments, and project work.
Diagnose root causes and implement long-term solutions.
Assist with technical planning, recommendations, and client projects.
Provide guidance to Tier 1 technicians.
Perform onsite support, installations, and project work as needed.
Maintain accurate ticket notes, time entries, and documentation.
Follow procedures while helping drive continuous improvement.
Participate in after-hours maintenance and on-call support as needed.
Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution
Assisting colleagues as necessary

Requirements:

3+ years of IT support experience, preferably supporting SMBs in an MSP environment.
Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
Ability to resolve escalated technical issues and manage multiple priorities effectively.
Excellent communication, customer service, and organizational skills.
Self-motivated, dependable, team-oriented, and calm under pressure.
Professional, discreet, and focused on accountability and continuous improvement.
MSP and ConnectWise experience strongly preferred.
Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus
Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.
Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).

Working Hours:

Monday - Friday 8am-5pm (with a one-hour lunch break).
Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.

Compensation:

$60,000 - $75,000 annually, based on experience, certifications, and qualifications.

Learn more about this Employer on their Career Site