Table Games Shift Manager

Job Details: Job Location: Twenty Nine Palms Enterprises - Coachella, CA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Management, SUMMARY:This position is responsible for overseeing the daily operations and administration of the Table Games area during an assigned shift. Responsibilities include, but are not limited to, managing card and key inventories, ensuring game protection and integrity, maintaining compliance with M.I.C.S., Spotlight 29 and Tortoise Rock Casino policies and procedures, and Gaming Commission regulations. The role is also responsible for enforcing departmental policies, promoting exceptional guest service, and efficiently directing and supervising Dealers. In addition, you are the HEART of our Five-Star Experience, embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. As leaders, you are responsible for delivering our Five-Star Experience through our Mission Statement, Service Promise, and department service standards. This includes consistently performing our service expectations with HEART. Hello, Engage, Anticipate, Resolve, Thank. ESSENTIAL DUTIES AND RESPONSIBILITIES:The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the HEART Experience expectations. Assume custody and control of cards and keys during a shift. Prepare and assign rotation of Dealer, Floor and Pit staff per established guidelines. Responsible for maintaining win/loss ratios within approved gaming parameters. Assign tables, areas of supervision, and break schedule. Maintain integrity of operations directly and through subordinates. Accountable and responsible for the protection of assets of the casino. Ensure player ratings are completed accurately, consistently, and according to established guidelines. Execute Progressive Jackpot documents and payments. Analyze and issue player complimentary requests per established guidelines. Monitor performance of staff ensuring compliance with policies and procedures and internal controls. Analyze gaming activities during shift and raises and/or lowers table betting limits as business needs dictate. Analyze gaming activities during shift and opens and/or closes table as business needs dictate. Manages and adjusts to obtain optimum efficiency during peak and slow periods during a shift. Monitor performances of staff ensuring guests are served according to established guidelines. Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances. Complete required forms when necessary. Responsible for compliance with Title 31 Currency Transaction Reporting requirements. Ensure that administrative and accountability reports designed by management are completed accurately and submitted in a timely manner. Maintain integrity of all casino promotions as they pertain to Table Games. Responsible for training and development of dealers, floor, and pit staff. Assure that Table Games area looks neat, clean, organized and inviting. Keep Director informed of activities and incidents during shift. Completes the end of the shift report with financial data. Creates weekly scheduling for Dealers, Floor Supervisors and Pit Managers. Make recommendation to Table Games Director regarding operation improvement such as but not limited to: Staffing and scheduling changes, introducing or eliminating games and bets, floor layout, procedural and IC’s changes. Maintain excellent communications with all Directors and Supervisors. Implements approved departmental policies and procedures. Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures. Prepare necessary data for the budget in area of responsibility. Keep abreast of competitive changes including industry trends and local competitive set. Develop, maintain and nurture a positive work environment. Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity. Help coordinate and supervise training, assignments and development of subordinates. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Able to make difficult decisions in a fair and honest manner. Strong verbal and written communication skills. Perform any other duties that may be assigned from time to time. SUPERVISORY RESPONSIBILITIES:Directly and through the floor staff manages the dealing staff of the department. Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and. Motivate the staff as a team and with consideration of individual talents through ongoing performance evaluations, positive and corrective disciplinary actions, and planned personnel development. Assist in the recruitment and selection of human resources through interviews and auditions. Communicate information, and concern through the chain of command. Establish and maintain game integrity and achieve optimum game protection through observation, employee direction, and the sharing of gaming knowledge and skills. Maintain inventory controls and proper internal audit procedures.Qualifications: EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED): High school diploma or GED. Minimum of five (5) years related experience and training, or a combination of education and experience in table game or card room operations. This includes but is not limited to: experience as a dealer, floor person, pit supervisor, shift manager trainee or shift manager. Must have overall knowledge of the gaming industry and tracking system concepts. Advanced skill levels on and knowledge of electronic tracking systems preferred. CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS: Must pass periodic random drug screens. Must be able to pass background suitability investigation. Must obtain a Tribal Gaming License. Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required to use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions and may be exposed to loud noise for extended periods.  WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7.  Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities, 24 hours per day, 7 days per week basis. INDIAN PREFERENCE ACT:The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:                                         1. Tribal Members                                         2. Other Native Americans                                         3. All other ethnic groups