Job : CSR

Shift : Night shift

Location : Coimbatore

Responsibilities:

• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.

• Enter and update customer orders in the SAP system via phone and email requests, ensuring

timely and accurate data entry through necessary communication.

• Monitor order shipments using ADSI software and carrier websites.

• Manage document requests including invoices, credits, debits, packing slips, order

confirmations, and proof of delivery.

• Provide customers and sales representatives with an update on orders, quotes, returns, product

audits, credit, and invoice rebill statuses.

• Inform customers and sales representatives about the progress of open items such as quote and

order processing, product audits, and line routes.

• Supply customers and sales representatives with essential account balance details regarding

invoices awaiting payment.

• Handle credit and debit memo requests per departmental policies.

• Assist in resolving transactional discrepancies and addressing customer complaints to achieve

resolution.

• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and

research to furnish proof of delivery upon request.

• Respond to typical product inquiries as the initial point of contact. May be tasked with handling

customer credit card payments.

• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting,

engaging with sales representatives, customers and various internal departments.

• Attend and actively participate in departmental training sessions and communication meetings.

• Promptly brings concerns and intricate issues to the attention of the leadership team.

• Sustain consistent performance levels in adherence to established KPIs concerning phone and

system usage, while also upholding the quality of work to acceptable standards.

• Make required updates in SAP or the CRM Portal as per the process and its guidelines.

SAP, CSR, Supply chain,Order management

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