FYZICAL Collegeville Hiring Client Care Specialist

FYZICAL Therapy &Balance Centers is seeking a Full-Time Client Care Specialist to join usat our new Collegeville, PA, clinic. Our Client CareSpecialist works closely with the clinical team, coordinating patient careand providing a seamless experience for new and existing clientele. This rolerequires exceptional critical thinking skills, attention to detail, and asincere desire to help our patients achieve a better quality of life. Excellentcustomer service, both in person and over the phone, and a welcomingpersonality are essential for success. As the first point of contact, the ClientCare Specialist creates the standard of patient communication and care andis vital to the success of our organization.

FYZICAL Collegeville is committed to creating a positiveand supportive work environment, and we believe that extraordinary customercare starts with taking care of our staff. We are an employee-centric businessoffering on-the-job training, room for advancement, and a diverse and highlyinclusive working environment

If you’re looking formore than just your next job, please apply today for immediate consideration!

 Primary Responsibilities Include:

• Perform opening and closing proceduresof the office each day
  
• Schedule and enter appointment dates andtimes into computerized scheduler
  
• Gather all intake information and enterpatient into the EMR
  
• Compile and manage the ReferralConversion Report (DMR)
  
• Record when appointments have beenfilled or canceled
  
• Document reasons for cancellation orreschedule and inform treating therapist
  
• Telephone patients to remind them ofinitial appointments
  
• Greet and direct patients, salespeople,referral sources, and visitors 
  
• Answer telephone and respond to inquiryor direct caller to appropriate personnel
  
• Assist with other medical office needs,including receiving and posting payments for services provided
  
• Reconcile all payments for deposit eachday
  
• Adhereto company’s policies and procedure
  
• Adhereto company’s values statement and social contract
  
• Other duties as assigned
  

Successful Candidates Must Have:

• High school diploma or equivalent
  
• Must be at least 18 years of age
  
• Valid driver’s license and reliabletransportation
  
• Exceptional communication skills andability to develop lasting relationships with clients, vendors, and colleagues
  
• Experience with insurance verification(copays, deductibles, authorizations), creating fiscal responsibilitydocuments, building patient profiles, and HIPAA compliance is preferred
  
• Excellent time management, organization,and communication skills
  
• Proficiency in Microsoft Office products
  
• Ability to oversee multiple tasks withease
  
• Ability to work efficiently &effectively in an autonomous environment
  
• Must be initiative-taking with awillingness to learn and help coworkers when necessary
  
• Positive and empathetic attitude with a strongwork ethic
  
• Team player who can work in harmony withothers
  
• Integrity, compassion, and ambition