Relationship Specialist

Your role

The Relationship Specialist acts as an “ambassador of goodwill” by greeting members and the general public with enthusiasm and providing them with fast and efficient professional service. The Relationship Specialist has maximum contact with the membership making it imperative that they project a pleasant and personable demeanor. The Relationship Specialist is responsible for assisting members and potential members with accounts, loans, and investment accounts as well as the maintenance of these accounts and all forms of transactions.

Major Duties and Responsibilities

• Assist members with all credit union services.
• Maintain a thorough working knowledge of credit union products and services to promote them based on member needs that are obtained from member interviews. 
• Process member and potential member account transactions including, but not limited to, membership, sub-share, share drafts, share certificates, IRAs, and ATM/debit cards. 
• Process member and potential member loan applications including, but not limited to, signature loans, auto loans, day notes, and credit cards. Close and disburse loans. Refer loan protection products on all loans processed.
• Serve the membership by performing account transactions; either on the teller line or at the drive-through station.
• Offer creative suggestions to improve services and or products to members and to improve work efficiency.
• Balance assigned cash drawer daily.
• Provide routine information; eligibility for membership, loan interest rates, current dividend rates, locations, office hours, telephone numbers, etc.
• Ensure confidentiality of all information and transactions regarding the credit union, its members and employees, being held to the highest level of business ethics.
• Available to work Saturday hours as needed.
• Attend and participate in in-house or off-site training, seminars, and workshops.
• Attend and participate in department meetings and corporate meetings.
• Perform other duties as assigned.

Knowledge and Skills

Experience

• A minimum of two years financial experience required.
• Prior lending and member service experience in the financial field is preferred.
• Sales experience required.

Education/ Certifications / Licenses

Interpersonal Skills

• Promote the mission, vision, and image of the credit union on a continuing basis to all internal and external members, volunteers, vendors, and the community via appropriate words and actions.

• Attention to detail.
• Overtly support the team environment in the workplace. 

• Demonstrate effective listening skills and high degree of verbal and written communication. 

Other Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Able to operate a personal computer, telephone, scanner, and copy machine.
• Demonstrate basic skills in Microsoft Office Suite. 
• Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy Act, the USA Patriot Act, and those of the Office of Foreign Assets Control. 

ADA Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch.

The employee will need to lift box[es] of receipt paper and other supplies that may weigh in excess of 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions

Work is performed largely in a pleasant office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the position as required by applicable law.

Mental and/or Emotional Requirements

The mental characteristics necessary to competently perform this job include, but are not limited to, the need to use instructing and negotiating abilities, and imagination; to frequently use basic and complex numeric calculations, memory, and reading and writing ability; to continuously be alert, precise, resourceful, use problem solving; concentration, creativity and good judgment for any specific duration.

ADA

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

At Will

The above statement reflects the general details considered necessary to describe the principal function of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in this job. Nothing in this document restricts management’s right to assign duties and responsibilities to this job at any time. This document should not in any way be considered an employment contract, or take away from, alter or modify your “At will” employment status.

EEO

ValleyStar Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.