Emergency Liaison LVT/VA

Job Details: Job Location: Upstate Veterinary Specialties - Latham, NY, Position Type: Full Time, Education Level: Not Specified, Salary Range: $23.00 - $32.00Hourly, Travel Percentage: None, Job Shift: Overnight, Job Category: Veterinary Services, Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position within our fast paced Emergency Department.This role serves as the critical connection between patients, clients, and the medical team, ensuring clear communication and compassionate support during urgent and lifesaving moments.Schedule (Overnight):Wednesday-Friday, & every other Saturday. 5:45pm-6:15am What We’re Looking For:Experience & Education Required: Minimum of 2+ years veterinary experience (technician or assistant) Associate’s degree in Veterinary Technology (preferred)Skills & Qualifications Strong communication, time management, and organizational skills Ability to multitask in a fast-paced emergency environment Solid understanding of veterinary medicine and terminology Excellent interpersonal and client service skills Ability to handle sensitive conversations and client concerns professionally High attention to detail and accuracy Compassionate, calm, and team-orientedWhat You’ll Do Present treatment estimates following doctor consultations Explain estimate ranges, obtain consents, and discuss medical risks Maintain and update hospital and outpatient charges daily Provide client updates on patient status and invoices Coordinate consultations, diagnostics, and interdepartmental communication Facilitate patient discharges and assist with visitations Serve as a liaison between the front desk and Emergency team Assist with treatments and task lists as needed Manage the emergency message center Ensure prescriptions are filled and refilled promptly Maintain internal tracking tools (including Mirro board updates) Prepare patients for discharge and assist with rounds Support clients through the euthanasia process with compassion and professionalismWhat We OfferWe support our team so they can thrive in demanding, rewarding roles. Fully paid Medical, Dental & Long-Term Disability Insurance Retirement Plan with Company Match Generous PTO + Pet Insurance Stipend Uniform Allowance & Employee Appreciation EventsReady to Step Into a Critical Role?Join UVS and help bridge the gap between medical care and client communication when it matters most. Apply today and be part of something meaningful.Qualifications: Experience Requirements  Two – four years of technician or veterinary assistant experience either at UVS or another veterinary hospital.  Education:    Associations degree in Veterinary Technology is preferred.    Skills:  Strong understanding of veterinary medicine  Must possess strong interpersonal and communication skills; Excellent client service skills  Ability to address client conflict or disputes  Must demonstrate an attention to detail  Ability to multi-task while maintaining accuracy  Must possess good time management skills  Personal Requirements:  Must adhere to and promote UVS Core Values:  Dedication, Compassion and Knowledge   Flexible attitude and work habits  Demonstrate leadership capabilities, professionalism and the ability to encourage a positive work environment  Working Conditions:  May be exposed to unpleasant animal odors, noises and bodily fluids