Dry Cleaner & Laundry - Assistant Manager

Job Title: Assistant Manager

Job Department: Dry Cleaner & Laundry

Job Pay Range: $58,000.00 - $60,000.00 / annual salary

Job Summary:

As a “Dry Cleaner & Laundry” Assistant Manager, you will support the daily operations of the Laundry and Dry Cleaning Department, ensuring exceptional garment care, linen processing, guest valet services, and operational efficiency. This position is responsible for assisting with staff supervision, quality assurance, workflow management, and guest service delivery while maintaining the highest standards of cleanliness, presentation, and fabric care. Working closely with department leadership, you will help ensure all services are delivered in accordance with Forbes Five-Star standards and the Broadmoor's luxury hospitality expectations. Through effective leadership, attention to detail, and a commitment to excellence, you will contribute to an outstanding guest experience and a seamless operation. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Possess and maintain a comprehensive understanding of all Laundry and Dry-Cleaning operations, procedures, equipment, and service standards.
• Manage daily Laundry and Dry-Cleaning operations, including production, quality control, processing, delivery, and workflow management to ensure maximum efficiency and guest satisfaction.
• Prepare and manage weekly schedules for attendants, supervisors, and maintenance personnel to ensure appropriate staffing levels and optimal productivity.
• Oversee the day-to-day operations of the Laundry and Dry-Cleaning Departments, ensuring service excellence, operational efficiency, and adherence to departmental standards.
• Compile, review, and submit daily, monthly, and annual operational and financial reports to the Accounting Department in a timely manner.
• Monitor and achieve departmental revenue goals, productivity targets, quality standards, and timely distribution requirements.
• Assist with the planning, evaluation, and implementation of capital improvement projects, equipment upgrades, and related expenditures.
• Develop expertise in the operation of all laundry, dry-cleaning, spotting, pressing, and finishing equipment and provide training, coaching, and technical guidance to team members.
• Maintain advanced knowledge of fabric care techniques and industry best practices, including stain identification, spotting methods, garment finishing, and the proper processing of linens, terry, uniforms, guest garments, and specialty fabrics.
• Ensure all items are cleaned, pressed, altered, repaired, and returned according to luxury hospitality standards and guest expectations.
• Oversee the proper operation, care, and preventive maintenance of all departmental equipment and coordinate repairs as needed.
• Monitor chemical usage, equipment maintenance expenses, inventories, and supply costs to ensure compliance with budgetary goals and cost-control initiatives.
• Promote and maintain a safe work environment by enforcing safety standards, SDS compliance, lockout/tagout procedures, and the proper use of personal protective equipment (PPE).
• Participate actively in recruitment, interviewing, hiring, onboarding, and training activities to support departmental staffing needs.
• Coach, counsel, mentor, and develop team members while administering performance management processes, progressive discipline, and corrective action when necessary.
• Conduct 30-, 60-, and 90-day reviews, annual performance evaluations, and ongoing performance discussions to support employee growth and accountability.
• Maintain a thorough understanding of dry-cleaning revenue generation, forecasting, profitability, billing, invoicing, charge posting, accounts receivable, route delivery services, alterations, and customer counter operations.
• Collaborate with other departments to ensure seamless guest service, timely garment delivery, and exceptional operational support.
• Respond promptly and professionally to guest concerns, service recovery opportunities, and special garment care requests.
• Complete all required training programs, attend departmental and leadership meetings, and participate in employee recognition and engagement initiatives.
• Represent the department professionally during employee events, meetings, presentations, and recognition programs.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hotel laundry operations or supervisory is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Proficiency in industrial dry-cleaning and laundering equipment.
• Deep knowledge of fabric types, stain chemistry, pressing standards, and garment care.
• Exceptional attention to detail, time management under pressure, discretion, and strong English communication skills.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.