Hospitality Care Specialist

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Hospitality Care Specialist position exists to provide services related to building cleanliness where Events has coordinated staff meetings, staff common area meetings, and executive and public areas are located. This position provides direct and immediate care for staff and constituents and an excellent experience in the areas served. Requires occasional supervision and refers only specific, unusual problems to supervisor and perform all the requirements of the Custodian I and II positions.

Essential Duties/Responsibilities:

• Spot vacuums, spot mops, spot cleans glass, cleans tables, collects trash, disinfects high touch areas, polices restrooms, dusts and resets furniture in various employee meeting and public areas daily, throughout shift
  
  

• Makes coffee, cleans, and restocks food service supplies
  
  

• Manages supply of specific hospitality use consumables, supplies, materials, and resources
  
  

• Is able to complete all phases of general cleaning with no supervision  
   

• Exhibits knowledge of equipment care, cleaning, trouble shooting and proper reporting for repair if needed
  
  

• Understands all custodial equipment, chemicals, and tools used in cleaning and care with the ability to use that information to solve cleaning issues as needed
  
  

• Has learned preventative and routine maintenance of custodial equipment and is able to maintain standard equipment and solve minor equipment issues
  
  

• Exhibits proficiency in ‘No-Touch’ restroom cleaning and equipment to be used
  
  

• Maintains a consistent cleaning standard in-line with procedures
  
  

• Works in teams and individually to perform general cleaning and floor care
  
  

• Collects and removes trash and recyclables including heavy lifting, sorting, and breaking things down
  
  

• Is responsible for cyclical cleaning of furniture, fixtures, walls, windows, blinds, sills, vents, etc.
  
  

• Washes interior glass surfaces, windows, doors, and tabletops
  
  

• Disinfects high touch areas ministry wide as part of an infection control program
  
  

• Maintains wood and metal finishes
  
  

• Operate washer and dryer machines, fold, sort and resupply cleaning cloths and mops as part of in-house microfiber laundry program
  
  

• Uses upright vacuums, wide area vacuums and backpack vacuums as assigned
  
  

• Reports safety concerns to supervisor when observed

Other Duties/Responsibilities:

• Must have reliable transportation
  
  

• Assists during onsite conferences
  
  

• Performs other duties as assigned
  
  

• Maintains knowledge and skill levels and uses on a regular basis
  
  

• Engages with entire team for success of all cleaning practices, procedures, and programs

Managerial Breadth/Scope of Job: 

• None

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam and annual Fit-For-Duty test
  
  

• Must be able to carry, lift, push and pull up to 50lbs
  
  

• Exposure to various conditions such as cleaning chemicals, fumes, dust, and bodily waste
  
  

• Frequently requires bending, kneeling, crouching, and reaching

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral
Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Must be detail oriented, dependable, self-motivated
  
  

• Must have an even temperament that allows for working in a high-pressure, high-visibility environment
  
  

• Must be able to perform job duties among employees, executives, and Focus guests in a courteous manner without being intrusive or interfering with employee and executive functions and Focus guess experience
  
  

• Must possess problem solving skills needed for quick paced, changing environments
  
  

• Must possess a high level of confidentiality, trustworthiness and integrity required for working in executive and constituent environments

Knowledge/Experience:

• CMI Advanced Custodial Training Program certificate or equivalent
  
  

• 12-24 months experience as Custodian 2

Skills, Abilities, and Special Talents/Gifts:

• Ability to read and write the English language, to comprehend and follow printed and verbal instructions
  
  

• Ability to establish and maintain rapport with employees in other departments
  
  

• Ability to work independently without immediate supervision
  
  

• Ability to operate various custodial equipment

Stewardship Requirements:

Pay Range: $17.23 to $19.59 per hour

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. 

*Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by November 27, 2026. However, this posting will remain open until filled. 

• The potential employee start date is December 7, 2026

Posting date: November 11, 2026

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.