Customs Compliance Specialist II

Description

The Customs Compliance Specialist II is the dedicated Client Support & Compliance resource for ICAT Customs Brokerage and must be a Licensed Customs Broker. The role covers new client solutions design, post-entry work, compliance evaluation, onboarding consistency, audit support, and client compliance calls, freeing the team to focus on entry volume and service and creating room for consulting-focused revenue opportunities.

Essential Duties and Responsibilities

Post-Entry Work

• Prepare and file post-entry corrections and amendments, and conduct compliance reviews and audits of entries
• Follow up on documentation and respond to agency and client inquiries on post-entry matters

Client Education & Support Calls

• Lead client calls on ACH transitions, SOPs, and process changes, documenting outcomes and follow-up
• Advise clients on import/export restrictions and customs compliance impacts to their supply chain

New Client Onboarding & Solutions Design

• Join new client calls and design customs brokerage solutions that fit client requirements
• Partner with Sales, Operations, and IT on implementation and continued business development

Onboarding Consistency & Audit Support

• Develop and apply standard onboarding procedures to ensure a consistent client experience
• Support client and agency post-entry audits, from gathering documentation to tracking resolution

Compliance Evaluation & Consulting Support

• Evaluate client and ICAT processes against customs and Partner Government Agency requirements (FDA, USDA, EPA, NHTSA), perform control checks, and recommend corrective action
• Monitor regulatory changes, support compliance policies and procedures, and assist with the ICAT ACE account as directed
• Support consulting-focused revenue opportunities by scoping client compliance needs and assisting with proposals
• Support the ICAT CX initiative and cross-functional regulatory changes with Operations, IT, HR, and Finance
• Support Entry Team with Custom Entry Processing if needed
• Perform other duties, as assigned

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree in a business-related or supply chain field preferred
• Active U.S. Customs Broker License required
• 3+ years of customs brokerage, post-entry, or compliance experience
• Preferred qualifications and skills include:
• Working knowledge of ACE, entry processing, post-summary corrections, and customs audits
• Experience leading client-facing calls and delivering client education
• Advanced skills with Microsoft Office products

Key Competencies

• Superior communication skills and a highly motivated, positive team-player attitude
• Extremely well organized and detail-oriented, able to set priorities, multi-task, and meet deadlines
• Proven analytical and problem-solving skills in a time-sensitive, logistics environment
• Builds credible relationships and works well in a client-centric setting
• Consistent in follow-up and follow-through, with a high level of personal integrity
• Exemplifies ICAT’s core values: Integrity, Loyalty, Passion, Commitment and Respect

Physical Demands and Work Environment:

• Most work is performed indoors in an office setting, with a flexible approach to work due to client and project needs
• Regularly use hands to type, handle, or feel; required to use close and distance vision and focus
• Must have clear, easy to understand oral communication ability
• Ability to lift up to 20 pounds and sit for prolonged periods; may occasionally stoop, climb, or squat

Supervisory Responsibilities: No

Travel: No

Salary Range: $71,740 - $84,400