Description

Job description

Our law firm is seeking a professional and dependable Legal Account Representative to assist callers with account and case-related matters over the phone. This is a fast-paced role ideal for someone who communicates confidently, stays organized, multitasks effectively, and remains calm under pressure.

In this position, you will help individuals navigate sensitive legal situations with professionalism, empathy, and clear communication. Strong customer service, phone support, or legal office experience is helpful but not required — we provide paid training for the right candidate.

We are looking for someone dependable, detail-oriented, and motivated to grow within a stable and supportive team environment.

Performance Responsibilities

Manage incoming and outgoing phone communication regarding account and case related matters
Interactions are possible with defendants, courts, employers, banks, and other 3rd party contacts
Maintain strict confidentiality and professionalism at all times
Review account information to assist in addressing concerns and resolving payment-related matters
Document conversations accurately
Maintain respectful and professional communication in all interactions

Please note: Opportunities for growth and advancement are available for strong performers

Benefits:

· Work-from-home option after training

· Dog-friendly office environment

· Flexible scheduling

· Generous 401(k) matching

· Medical, dental, vision, and life insurance

· HSA matching

· Paid holidays and PTO

· Paid parental leave

· Casual dress code

· Stable and respectful workplace culture

Reports to: Legal Account Representative Manager

Salary: $20 per hour

Job Type:

Full-time or Part-time

Shift:

8 hour shift for full time
Minimum 15 hours per week for part time
Day shift

Weekly day range:

Monday to Friday

Work Location: One location

Requirements

Qualifications

Excellent verbal and written communication
Comfortable managing phone calls and electronic correspondence
Strong time-management skills
High attention to detail and reliable follow-through
Dependable, focused, and able to multitask
Strict adherence to confidentiality standards

Education: High School diploma or equivalent

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