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Join St. Francis–Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St. Francis also delivers advanced heart, orthopedic, and women’s care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community.
Job Summary
The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems. This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts. The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies.
Essential Functions
- Answers, screens, and transfers internal and external telephone calls promptly and courteously
- Performs overhead paging and emergency code announcements according to protocol
- Monitors and responds to facility emergency, security, and maintenance alarms
- Operates hospital paging systems and radio communications equipment
- Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines
- Enforces hospital visitation policies and assists with visitor inquiries after hours
- Performs clerical tasks such as filing, copying, stocking supplies, and data entry
- Documents key events and responses during emergencies for internal reporting
- Maintains a calm, professional demeanor while managing high call volumes and emergency communications
Knowledge/Skills/Abilities/Expectations
- Strong communication and customer service skills
- Ability to remain composed and effective in emergency situations
- Proficient in the use of multi-line phone systems and paging equipment
- Basic computer skills and familiarity with clerical procedures
- Ability to handle confidential information appropriately
- Demonstrates critical thinking, independent judgment, and attention to detail
- Must be able to sit for extended periods and perform repetitive hand and finger motions
- Ability to work independently with minimal supervision
Education
- High school diploma or equivalent required
Licenses/Certifications
- None required
Experience
- Minimum one (1) year experience operating a switchboard, call center system, or related telecommunications function preferred
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