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Description
Employment Status: Full -Time and Part-Time
FLSA Status: Non-Exempt
Department: Crisis Program
Reports To: Crisis Program Coordinator/Manager
Summary
The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.
Essential Duties and Responsibilities
- Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
- Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
- Provides program and community resource information to callers and visitors.
- Facilitates crisis groups and provides ongoing support to youth in the program.
- Utilizes Non-Violent Crisis Intervention techniques when needed.
- Completes all documentation accurately and within required timeframes.
- Performs light housekeeping, cooking, and routine maintenance tasks as needed.
- Participates in team meetings and contributes to problem-solving and program improvement.
- Performs other duties as assigned.
Requirements
Shifts needed: 1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift
Essential Competencies
- Communicates effectively and compassionately with youth, families, and staff
- Remains calm and solution-focused in crisis situations
- Demonstrates initiative and can manage multiple tasks
- Adapts approach to meet individual client needs
- Collaborates well with team members
- Invests majority of time in direct client interaction
Qualifications
- High School Diploma or GED required
- Strong verbal and written communication skills
- Ability to problem-solve, de-escalate, and resolve conflicts
- Basic computer and data entry proficiency
- Ability to build rapport and show empathy toward youth
- Self-starter able to work with minimal supervision
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