Service BDC

HBL Automotive Inc

Posted a month ago, valid for 12 days

Columbus, OH, US

Competitive

Full Time

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Sonic Summary

The position of Service BDC Representative at Lindsay Honda requires a commitment to working Monday through Thursday from 11am to 8pm and Friday from 9am to 6pm.
This role involves being the first contact for customers, scheduling appointments, and addressing vehicle-related questions.
Representatives will also make outbound calls to inform customers about parts arrivals, recalls, and other important reminders to enhance customer experience.
Candidates should have strong communication skills, a typing speed of at least 30 words per minute, and the ability to navigate a computer efficiently.
The job does not specify a salary or required years of experience, but emphasizes the importance of a clean appearance and enjoyment in customer interaction.

Job Description:

Join our winning dealership team! We're looking for a friendly, organized, and customer-focused Service BDC Call Agent to handle inbound and outbound calls, schedule service appointments, follow up with customers, and help deliver an outstanding service experience.

Responsibilities:

Answer incoming service calls
Schedule and confirm service appointments
Follow up with customers regarding maintenance and service needs
Maintain accurate customer records
Provide exceptional customer service

Qualifications:

Strong communication and phone skills
Basic Computer Skills a must
Customer service experience preferred
Ability to multitask in a fast-paced environment
Positive attitude and reliable work ethic
Automotive dealership experience is a plus, but not required

Competitive pay, benefits, and opportunities for advancement. Apply today and become part of a team that values excellent customer service!

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